London, Greater London
£30,000 per year
Contract, Full-time
Job description

Become’s services support young people in care and young care leavers to achieve their full potential, empowering them to take an active role in the key decisions and processes that impact them. Young people’s voices, opinions and needs are at the heart of our work. We take a holistic, young people led approach in our work, providing tailored advice, information and support. 

At present, Become’s Care Advice Service is primarily delivered over the phone, by email and in group and 1:1 settings through video and in the community. Common queries include issues around placements, accommodation for care leavers, education (particularly higher education), finance and contact. We deliver workshops on rights and entitlements to professionals working with young people in and from care and we also receive queries from carers, social workers, personal advisors and other professionals calling on behalf of a child or young person.

This post will be the first point of call for young people and professionals getting in touch with the service.  We are increasingly moving into digital delivery methods and would encourage candidates with experience of digital delivery to apply.

This is an exciting time to be joining Become with as we embark on delivering an ambitious 5-year strategy.  We are looking for an experienced and enthusiastic professional, with the skill, energy and passion for delivery excellent quality services supporting children in care and young care leavers.

Purpose of role:

To improve the lives and outcomes of children and young people in and from care by providing them with a high-quality advice and support service focusing on rights and entitlements, emotional support and wellbeing.

To work as part of a team to deliver, and help develop, Become’s offer of programmes and services to children and young people. 

Main responsibilities:

  • To provide children and young people, and professionals working with them, prompt, high quality, accurate advice and emotional support across a range of platforms including over phone, social media, email/text and live chat on a range of issues arising from being in care or a care leaver.
  • To deliver group workshops to children in care or care leavers that inform them about their rights and entitlements, emotional and social wellbeing both face to face, through outreach and community links and on online video conferencing platforms (currently exclusively online).
  • To hold a caseload of young people with ongoing and higher support needs.
  • To build constructive relationships with a range of appropriate agencies and services across local authority, education and community settings to develop and strengthen referral pathways.
  • To take a holistic, youth centred approach to providing advice, guidance and support.
  • To work with the Policy, Campaigns and Communications team to promote the service and identify themes and trends arising from your work to help inform our policy and campaigning work.
  • To utilise monitoring and evaluation tools to record progress and outcomes, carrying out pre- and post- assessment, demonstrating impact of services for young people. 
  • To promote Become’s programmes of support in a range of education and community settings and recruit new looked-after children and care leavers to participate.
  • To appropriately address safeguarding concerns according to Become’s Safeguarding Policy
  • To record case notes and keep the database system up to date with relevant information in line with Becomes quality standards.
  • To take part in supervision, team meetings and contribute positively to the wider team.
  • To work closely with the Senior Advice & Support Officer to ensure that advice and information provided follows Becomes policies, procedures and framework.
  • To support in the development and delivery of Become’s training packages, including supporting care-experienced young people to co-design and deliver 
  • To undertake any other reasonable duties as required by management.


·       At least two years’ experience of successful direct work with young people. This may be in advice and guidance, youth work, participation, educational or similar setting

·       Detailed, up-to-date knowledge of relevant legislation and local authority practice in relation to children in care and young care leavers

·       Excellent knowledge of the key issues relating to children in care and young care leavers – including housing

·       Experience advocating on behalf of young people and ability to respond appropriately and sensitively to requests for help

·       Experience providing advice and guidance over the phone, email and text

·       Ability to build rapport with young people and professionals

·       Ability to communicate complex concepts in an accessible manner to children and young people

·       Ability to write clear concise case recordings and responses to professionals and young people

·       Experience of case work, supporting vulnerable young people with various needs including mental health

·       Experience of planning and delivering group work and training

·       Excellent organisation, time management and self-administration

·       Excellent IT skills, proficient in the use of Office365, Microsoft Office, database systems and online service delivery

·       A thorough understanding of safeguarding children and vulnerable adults

·       Commitment to the vision, mission and values of the charity and passion about improving the lives of looked after children and young people.

·       A qualification or degree applicable to work with advice and guidance work with young people or advice and guidance (e.g. youth work, teaching, youth coaching, advice & guidance etc.)


More about Become

Become is here to make a difference to individual lives right now, and the care system as a whole for future generations. Since 1992 we’v... Read more

Posted on: 26 June 2020
Closed date: 20 July 2020
Tags: Advice, Information, Support Worker

The client requests no contact from agencies or media sales.