Birmingham, West Midlands
£24,982 per year
Permanent, Full-time
Job description

 

Duties and Responsibilities

Development & Support work:

  • To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
  • To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
  • To support volunteers and students in delivering support services
  • To participate in a rota to cover at the hub and across community venues as necessary
  • To facilitate access for women to statutory, community and other BSWA services
  • To comply with the recording, monitoring and evaluation procedures of the project
  • To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
  • To identify and make links with existing projects and community services and to develop joint services where appropriate
  • To keep abreast of issues regarding violence against women on a national and local level
  • To participate in multi agency work as agreed with your line manager
  • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
  • To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

  • To work within BSWA’s administrative and financial systems
  • To ensure that adequate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports for your line manager

 

Communication:

  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager
  • To attend training and conferences relevant to the post, in agreement with your line manager
  • To attend support and supervision sessions with your line manager
  • To develop a professional working relationship with external agencies
  • Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
  • To be involved in the Annual Review process

 

General:

  • To maintain the confidentiality of the women and children using the service andin all matters relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To ensure the efficient use of resources at all times
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
  • To participate in the development and annual appraisal of a personal individual development plan with the line manager
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post

 

Refreshed on: 19 September 2021
Closed date: 29 September 2021
Job ref: Advice and Wellbeing HUB Worker
Tags: Support Worker

The client requests no contact from agencies or media sales.