Birmingham, West Midlands
£22,183 per year
Permanent, Full-time
Job description

Post:                                      Business Support Officer 


Hours of Work:                      37 hours per week (some out of hours maybe required)

Salary:                                    £22,183 + up to 6% matched pension contributions + 31 days        

annual leave entitlement (plus bank holidays).


Job purpose:                         To provide  efficient, flexible and proactive support to the Senior Leadership Team and to assist and provide cover for the Executive Assistant when required.


Responsible to:                     Executive Assistant


Duties and Responsibilities:

General Support to Senior Leadership Team:

  • Service meetings as required, including planning and preparation, providing general support, taking and distributing minutes & papers, and typing up flipcharts and notes.
  • Prepare agendas and take minutes for meetings as needed
  • Manage and respond to a variety of correspondence
  • Develop and maintain an effective progress chasing system
  • Prepare and assist with presentations and spreadsheets, including creating PowerPoint presentations to a high standard for internal and external meetings
  • Undertake research and information gathering activities and provide management information data as requested.
  • Assist in maintaining inventory and manage equipment including troubleshooting of basic hard/software problems, working closely with relevant parties.
  • Set up and maintain appropriate, effective and efficient office systems as required.
  • Work effectively with the central administrative team.
  • Work within BSWA’s administrative and financial systems and provide support where required.
  • Ensure BSWA complies with data protection standards and registrations.
  • Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner.


Support to the Chief Executive

  • To work with the EA to organise and maintain CEO’s diary, including scheduling of appointments, meetings etc., and ensuring no conflicts arise and suggesting alternatives as necessary.
  • Ensure effective management of all incoming and outgoing mail, including email; assessing and redirecting, as well as prioritising, archiving and highlighting important mail to EA
  • Screen all minutes, mail, paperwork, to highlight action points in a timely fashion and ensuring actions are implemented.
  • Leading ad hoc projects as directed by the EA


Other duties:

  • To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation.
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post.



  • 31 days annual leave (excluding bank holidays)
  • Up to 6% matched pension contribution
  • Free access to Employee Assistance Programme
  • Life Assurance scheme while in employment
  • Cycle to Work scheme

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 


Refreshed on: 21 November 2021
Closed date: 01 December 2021
Tags: Admin, Advice, Information