Birmingham, West Midlands
£23,279 per year
Temporary, Full-time
Job description


Ø  To work with the staff team to identify and develop support strategies to meet the needs of women and children seeking support through the Safety Unit.

  • To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures.
  • To work in partnership with the project’s steering group.
  • To develop operational protocols to define partnership arrangements and the referral process.
  • To identify and build up links with referral agencies such as Police, Witness Care and other partners.
  • To identify and make links with existing projects and community services and to develop joint services where appropriate.
  • To keep abreast of issues regarding domestic violence on a national and local level,  including legislative changes, with particular reference to those that may affect the work of the Safety Unit.
  • To participate in multi agency work as agreed with your line manager.
  • To explore the development of volunteering opportunities within the Project.
  • To promote awareness of BSWA services and the impact of domestic violence on women and children.


Support Work:

  • To develop and produce case files with action plans for each service user
  • To keep women informed about developments in legal proceedings as they arise.
  • To provide a duty service at Birmingham’s specialist domestic violence courts
  • To support and advocate on behalf of women, where appropriate.
  • To review each case on a regular basis.
  • To work with women in recognising  women and children’s individual needs and refer to specialist agencies where necessary
  • To facilitate access for women to both statutory and community services
  • To devise and implement appropriate methods of communication with women and children, in agreement with your line manager



  • To work within BSWA’s administrative and financial systems
  • To ensure that clear and accurate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports with statistical information for your line manager

Ø  To monitor and evaluate the Court work project, via various methods including feedback from service users, evaluation and statistical information



  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager.
  • To attend in-house training.
  • To attend support and supervision sessions with your line manager.
  • To develop a professional working relationship with external agencies.
  • To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
  • To be involved in the Annual Review process.
  • To promote awareness of the impact of domestic violence on women and children and BSWA services
  • To provide awareness raising sessions to external agencies linked with the Court project.



  • To maintain the confidentiality of the women and children using the service.
  • To maintain confidentiality in all matters relating to the organisation.
  • To ensure the efficient use of resources at all times.
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.
  • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
  • To participate in the development and annual appraisal of a personal individual development plan with the line manager.
  • To undertake any other duties required by BSWA which may arise and are commensurate with the post.
Refreshed on: 26 September 2019
Closed date: 09 October 2019
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.