Birmingham, West Midlands
£20,092 per year
Permanent, Full-time
Job description

Duties and Responsibilities



  • Ensure adequate records are kept of all services users as required.
  • Provide administrative services such as photocopying, filing, letter writing, typing reports etc.
  • Ensure that all information received is treated in the strictest confidence and that all such information is regulated and controlled in a similar manner.
  • Organise and maintain electronic filing systems and archiving on a regular basis and any other systems as required.
  • Assist with monitoring and data collection and inputting and contribute to the regular production of statistics and reports.
  • Submit external referrals, deal with any correspondence around them, and monitor and record outcomes.
  • Develop and maintain an effective progress chasing system
  • Collaborate with other team members to ensure needs of the service are met.
  • Work with the Central Administration team as well as the Finance team to ensure systems are kept up-to-date
  • Work with other projects administrators to offer consistent and comprehensive administration across the projects.
  • Make appointments and room/venue bookings as and when required.
  • Ensure cover is maintained at all times possible, calls and emails are answered promptly and professionally and enquiries are answered.
  • Support the reviews of the service and the work around quality marks and accreditations.



  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
    • Maintaining BSWA communication records
    • Following safety procedures
    • Attending team and other meetings
  • To attend support and supervision sessions with your line manager.
  • To develop professional working relationships internally and with external agencies.
  • To be involved in the annual review process.




  • To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation.
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.

To undertake any other duties required by BSWA, which may arise and commensurate with the post.

Refreshed on: 26 September 2021
Closed date: 15 October 2021
Tags: Admin, Business Development