Birmingham, West Midlands
£24,982 per year
Permanent, Full-time
Job description

 DVPO Support Worker with Language Specialism

Hours Of Work:         37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose:

  • To implement a high quality support and advocacy service to women affected by domestic violence, using a community language as appropriate, working alongside police to maximise use of Domestic Violence Protection Notices/Orders.


Responsible To:        Safety Unit Manager


Duties and Responsibilities:



Ø  To identify and develop support and safety strategies to meet the needs of women and children seeking support through BSWA’s Home Options Hub

  • To work in partnership with West Midlands Police force in developing the support service around DVPN/Os.
  • To work with the manager to develop and implement appropriate practice guidance, including information sharing protocols
  • To set up referral pathways and build up links with potential referral agencies
  • To keep abreast of issues regarding domestic violence on a national and local level, including legislative changes that impact this work.
  • To participate in multi agency work as agreed with your line manager.
  • To explore the development of volunteering opportunities within the Project.


Support Work:

  • To carry out full needs and risk assessments and develop safety plans with women
  • To develop and produce case files with action plans for each service user
  • To provide referral and direct support to women applying for further civil protection orders
  • To keep women informed about developments in legal proceedings as they arise.
  • To support and advocate on behalf of women, where appropriate.
  • To work with women in recognising  women and children’s individual needs and refer to specialist agencies where necessary
  • To facilitate access for women to both statutory and community services
  • To devise and implement appropriate methods of communication with women and children, in agreement with your line manager



  • To work within BSWA’s administrative and financial systems
  • To ensure that clear and accurate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports with statistical information for your line manager

Ø  To monitor and evaluate the project, via various methods including feedback from service users, evaluation and statistical information



  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager.
  • To attend in-house training.
  • To attend support and supervision sessions with your line manager.
  • To develop a professional working relationship with external agencies.
  • To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
  • To promote awareness of the impact of domestic violence on women and children and BSWA services
  • To provide awareness raising sessions to external agencies linked with the project.



  • To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Refreshed on: 21 November 2021
Closed date: 01 December 2021
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.