Birmingham, West Midlands (On-site)
£24,982 per year
Permanent, Full-time
Job description

DVPO Support Worker with Language Specialism


Hours Of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Responsible To: Safety Unit Manager                                    

Job Purpose:

  • To implement a high quality support and advocacy service to women affected by domestic violence, using a community language as appropriate, working alongside police to maximise use of Domestic Violence Protection Notices/Orders.


Duties and Responsibilities:



  • To identify and develop support and safety strategies to meet the needs of women and children seeking support through BSWA’s Home Options Hub
  • To work in partnership with West Midlands Police force in developing the support service around DVPN/Os.
  • To work with the manager to develop and implement appropriate practice guidance, including information sharing protocols
  • To set up referral pathways and build up links with potential referral agencies
  • To keep abreast of issues regarding domestic violence on a national and local level, including legislative changes that impact this work.
  • To participate in multi agency work as agreed with your line manager.
  • To explore the development of volunteering opportunities within the Project.

Support Work:

  • To carry out full needs and risk assessments and develop safety plans with women
  • To develop and produce case files with action plans for each service user
  • To provide referral and direct support to women applying for further civil protection orders
  • To keep women informed about developments in legal proceedings as they arise.
  • To support and advocate on behalf of women, where appropriate.
  • To work with women in recognising  women and children’s individual needs and refer to specialist agencies where necessary
  • To facilitate access for women to both statutory and community services
  • To devise and implement appropriate methods of communication with women and children, in agreement with your line manager


  • To work within BSWA’s administrative and financial systems
  • To ensure that clear and accurate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports with statistical information for your line manager
  • To monitor and evaluate the project, via various methods including feedback from service users, evaluation and statistical information


  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager.
  • To attend in-house training.
  • To attend support and supervision sessions with your line manager.
  • To develop a professional working relationship with external agencies.
  • To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
  • To promote awareness of the impact of domestic violence on women and children and BSWA services
  • To provide awareness raising sessions to external agencies linked with the project.


  • To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post


These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application.

Refreshed on: 22 January 2022
Closed date: 02 February 2022 at 12:00
Tags: Support Worker

The client requests no contact from agencies or media sales.