Birmingham, West Midlands
£23,279.00 per year
Permanent, Full-time
Job description

Job Purpose:

 To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through  helpline service 

Duties and Responsibilities

Development & Support work:

 To provide emotional and practical support to women accessing helpline

 To participate in a rota of helpline cover and model and promote good practice in taking helpline calls

 To support helpline volunteers and students in delivering helpline

 To participate in a rota to cover at BSWA offices and across community venues as necessary

 To facilitate access for women to statutory, community and other BSWA services

 To comply with the recording, monitoring and evaluation procedures of the project

 To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures

 To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.

 To identify and make links with existing projects and community services and to develop joint services where appropriate

 To keep abreast of issues regarding violence against women on a national and local level

 To participate in multi agency work as agreed with your line manager

 To identify and attend training and conferences relevant to the post, in agreement with your line manager

 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users

 To promote awareness of the impact of domestic violence on women and children and BSWA services


 To work within BSWA’s administrative and financial systems 

 To ensure that adequate records are kept for all service users

 To ensure that Health and Safety records are kept up to date

 To produce monthly reports for your line manager


 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by: a) Maintaining BSWA communication records b) Following safety procedures c) Attending team meetings d) Carrying out risk assessments in conjunction with your line manager

 To attend in-house training

 To attend support and supervision sessions with your line manager

 To develop a professional working relationship with external agencies

 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

 To be involved in the Annual Review process


 To maintain the confidentiality of the women and children using the service

 To maintain confidentiality in all matters relating to the organisation

 To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

 To ensure the efficient use of resources at all times

 To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA

 To work within BSWA’s framework for equal opportunities and anti-discriminatory practice

 To participate in the development and annual appraisal of a personal individual development plan with the line manager

 To undertake any other duties required by BSWA, which may arise and commensurate with the post 

Refreshed on: 04 October 2020
Closed date: 14 October 2020
Tags: Support Worker

The client requests no contact from agencies or media sales.