Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing helpline
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
• To support helpline volunteers and students in delivering helpline
• To participate in a rota to cover at BSWA offices and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project

   

  Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

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  Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
• Maintaining BSWA communication records
• Following safety procedures
• Attending team meetings
• Carrying out risk assessments in conjunction with your line manager
• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

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  General:

• To maintain the confidentiality of the women and children using the service
• To maintain confidentiality in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To ensure the efficient use of resources at all times
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post