Birmingham, West Midlands
£23,279 per year
Permanent, Full-time
Job description

Helpline Worker with Language Specialist (Urdu/Punjabi)                                     

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service

➢ To provide emotional and practical support to women accessing helpline

➢ To participate in a rota of helpline cover and model and promote good practice in taking helpline calls

➢ To support helpline volunteers and students in delivering helpline

➢ To participate in a rota to cover at BSWA offices and across community venues as necessary

➢ To facilitate access for women to statutory, community and other BSWA services

➢ To comply with the recording, monitoring and evaluation procedures of the project

➢ To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures

➢ To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.

➢ To identify and make links with existing projects and community services and to develop joint services where appropriate

We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi.  All positions, unless otherwise stated, are full-time, 37 hours per week.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

Refreshed on: 27 January 2021
Closed date: 10 February 2021
Job ref: Helpline Worker with Language (Urdu/Punjabi)
Tags: Social Care/Development, Support Worker