Birmingham, West Midlands (On-site)
£25,419 per year
Permanent, Full-time
Job description

Home Options Worker 

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £25,419

Job Purpose:

• To work as part of a team to provide emotional and practical support to women and children affected by domestic abuse and who are at risk of homelessness

Responsible To: Home Options Manager

Duties and Responsibilities

Development & Support work:

 To provide emotional and practical support to women accessing support through drop in and casework

 To participate in a rota of drop in cover, covering evening hours 

 To support volunteers and students in delivering the drop in service

 To facilitate access for women to statutory, community and other BSWA services

 To comply with the recording, monitoring and evaluation procedures of the project

 To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures

 To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.

 To identify and make links with existing projects and community services and to develop joint services where appropriate

 To keep abreast of issues regarding violence against women on a national and local level 

 To participate in multi agency work as agreed with your line manager

 To identify and attend training and conferences relevant to the post, in agreement with your line manager

 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users 

 To promote awareness of the impact of domestic violence on women and children and BSWA services


 To work within BSWA’s administrative and financial systems

 To ensure that adequate records are kept for all service users

 To ensure that Health and Safety records are kept up to date

 To produce monthly reports for your line manager


 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

a) Maintaining BSWA communication records 

b) Following safety procedures

c) Attending team meetings

d) Carrying out risk assessments in conjunction with your line manager 

 To attend in-house training

 To attend support and supervision sessions with your line manager

 To develop a professional working relationship with external agencies 

 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

 To be involved in the Annual Review process


• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.

• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.

• To ensure the efficient use of resources at all times.

• To support volunteers in the delivery of BSWA services.

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

ployer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application

Refreshed on: 04 July 2022
Closed date: 15 July 2022 at 12:00
Tags: Support Worker

The client requests no contact from agencies or media sales.