Birmingham, West Midlands
£23,279 per year
Permanent, Full-time
Job description

Advocacy and support service

ØTo provide support to women experience DVA referred or signposted by trust colleagues

  • To provide direct casework support, advice , information and advocacy to women experiencing DVA through telephone contact, and/or meetings at the department
  • To work with women experiencing DVA to increase their personal safety (and that of any children) and inform them of their rights and options in terms of housing, legal and welfare rights
  •  To be clear of Safeguarding principles, seeking guidance from the Trust Safeguarding Team where appropriate
  • To develop good working relationships and laise with outside agencies when needed. This will include referral to colleagues within BSWA, to other specialist DVA services or other external agencies when appropriate
  • To keep accurate records of all work done with or on behalf of clients and produce written reports as requested, including a monthly report of referrals and the take up of these referrals advocacy including outputs and patient outcomes
  • To contribute to monitoring and evaluation of the project.



Practice-based work

  • To work alongside hospital colleagues to deliver training and awareness sessions to health care professionals and DVA in one of the four acute hospitals- Queen Elizabeth, Good Hope, Heartlands and Solihull
  • To promote awareness of the experiences and needs of women living with or escaping DVA, particularly in relation to their health
  • To develop a good relationship with all staff and work effectively as part of the departmental team this includes:
  • Provision of systematic support to teams in participating departments, indcluding meeting with individuals and small groups of clinical and administravtive staff
  • Working closely with DVA champions in each department, where applicable
  • Attending relevant meetings


  • To further develop effective assessment and monitoring procedures and ensure that clear accurate records are kept and maintained
  • To review numbers of advocate referrals made by clinicians in participating departments.




Administration and Monitoring

  • To work within BSWA’s administrative and financial systems
  • To keep accurate records of financials transitions in line with BSWA’s procedures
  •  To ensure that Health and Safety records are kept up to date
  • To monitor and evaluate the service, via various methods including feedback from service users
  • To contribute where appropriate to the preparations of returns for funders
  • To follow the host Trusts policies and procedures



  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the staff, volunteers and service users by:
  • Maintaining BSWA communication records
  • Following safety procedures
  • Attending team meetings
  • To attend in-house and Trust training
  • To attend support and supervision sessions, including case reviews and safeguarding, with your line manager
  • To develop a professional working relationship with external agencies
  • To be involved in the Annual Review process
  • To participate in multi agency work, including delivery of training and awareness sessions, as agreed with your line manager
  • To promote awareness of BSWA services and the impact of domestic violence on women and children



  • To identify and attend training relevant to the post in agreement with your line manager
  • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
  • To participate in the development and annual appraisal of a personal individual development plan with the line manager



  • To work within BSWA and Trust policies and procedures and demonstrate a commitments to the values and ethos of BSWA
  • To work within BSWA’s and UHB’s framework for equal opportunities and anti0descriminatory practice and offer an equal service to all women, children and young people regardless of age, class, culture, language, race, religion and sexual orientation
  • To maintain the confidentiality of women and children using the service and in all matters relating to the organisation
  • To work within BSWA, Trust and local multi-agency adult and child safeguarding procedures. Where this may produce conflict immediately raise with line manager. (Worker will be trained to level 3 safeguarding)
  • To maintain an awareness of the issues surrounding domestic violence on a national and local level
  • To work within the principles and standards of Birmingham DV Standards and support Birmingham Domestic Abuse Strategy
  • To ensure the efficient use of resources at all times
  • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post
Refreshed on: 26 September 2019
Closed date: 09 October 2019
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.