Duties and Responsibilities
Practice-based work
 To deliver training to health care professionals about DVA in participating general
practices
 To promote awareness of the experiences and needs of women living with or escaping
DVA, particularly in relation to their health
 To develop a good relationship with all general practice staff and work effectively as part
of the practice team. This includes:
o provision of systematic support to the primary care teams of participating general
practices, including meeting with individuals and small groups of clinical and
administrative staff
o Working closely with practice champions in each practice
o Attending relevant meetings
 To further develop effective assessment and monitoring procedures and ensure that
clear accurate records are kept and maintained
 To review number of advocate referrals made by clinicians in participating general
practices
 To feedback on the use of the electronic template linked to the project (HARKS) and
provide patient feedback and case updates /outcomes
Advocacy and support service
 To provide support to women experiencing DVA referred or signposted by primary health
care clinicians from participating practices
 To provide direct casework support, advice, information and advocacy to women
experiencing DVA through telephone contact, and/or meetings at the relevant practice
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 To work with women experiencing DVA to increase their personal safety (and that of any
children) and inform them of their rights and options in terms of housing, legal and
welfare rights
 To develop good working relationships and liaise with outside agencies when needed.
This will include referral to colleagues within the specialist agency, to other specialist
DVA services or other external agencies when appropriate
 To keep accurate records of all work done with or on behalf of clients and produce
written reports as requested, including a monthly report of referrals from clinicians
participating in the IRIS programme and the take up of these referrals advocacy
including outputs and patient outcomes
 To contribute to monitoring and evaluation of the project.
Administration and Monitoring
 To work within BSWA’s administrative and financial systems
 To keep accurate records of financial transitions in line with BSWA’s procedures
 To ensure that Health and Safety records are kept up to date
 To monitor and evaluate the service, via various methods including feedback from
service users
 To contribute where appropriate to the preparation of returns for funders
 Communication:
 To ensure that all staff team members are aware of any matters that are relevant to the
welfare and security of the staff, volunteers and service users by:
o Maintaining BSWA communication records
o Following safety procedures
o Attending team meetings
 To attend in-house training
 To attend support and supervision sessions with your line manager
 To develop a professional working relationship with external agencies
 To be involved in the Annual Review process
 To participate in multi agency work, including delivery of training and awareness
sessions, as agreed with your line manager
 To promote awareness of BSWA services and the impact of domestic violence on
women and children
 Training:
 To identify and attend training relevant to the post in agreement with your line manager
 To participate in the development and annual appraisal of a personal individual
development plan with the line manager
 General:
 To work within BSWA policies and procedures and demonstrate a commitment to the
values and ethos of BSWA
 To work within BSWA’s framework for equal opportunities and anti-discriminatory
practice and offer an equal service to all women, children and young people regardless
of age, class, culture, language, race, religion and sexual orientation
 To maintain the confidentiality of women and children using the service and in all matters
relating to the organisation
 To work within BSWA and local multi-agency safeguarding procedures.
 To maintain an awareness of the issues surrounding domestic violence on a national and
local level
 To ensure the efficient use of resources at all times
 To undertake any other duties required by BSWA, which may arise incidentally, develop,
or be assigned commensurate with the post