To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.
Duties and Responsibilities Administration:
To work within BSWA’s administrative and financial systems. To ensure that adequate records are kept for all service users. To keep accurate records of financial transitions in line with BSWA’s procedures. To ensure that Health and Safety records are kept up to date. To keep inventories of all refuge contents.
To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) carrying out risk assessments in conjunction with your line manager d) attending appropriate team and project meetings To attend training relevant to the post in agreement with your line manager. To attend support and supervision sessions with your line manager.
Premises and Equipment:
To ensure that the appropriate agreements related to tenancies are completed. To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them. To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff. To prepare rooms for new residents, ensuring compliance with health and safety requirements. To ensure the refuge is clean and tidy overnight To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance. To report to your line manager any difficulties in relation to the collection of rent and other charges.
Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager. To take out of hours referrals, including an initial risk assessment To welcome and settle women and children into the refuge, familiarising them with the building. To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.
To maintain the confidentiality of the women, young people and children using the service. To maintain confidentiality in all matters relating to the organisation. To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice. To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout. To ensure the efficient use of resources at all times. To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA. To participate in the development and annual appraisal of a personal individual development plan with the line manager. To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.