Birmingham, West Midlands
£8.91 per hour
Permanent, Part-time, 22 hours every Friday and every other Saturday
Job description

Job Purpose:

 To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities Administration:

 To work within BSWA’s administrative and financial systems.  To ensure that adequate records are kept for all service users.  To keep accurate records of financial transitions in line with BSWA’s procedures.  To ensure that Health and Safety records are kept up to date.  To keep inventories of all refuge contents.  


 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by: a) maintaining BSWA communication records b) following safety procedures c) carrying out risk assessments in conjunction with your line manager d) attending appropriate team and project meetings  To attend training relevant to the post in agreement with your line manager.  To attend support and supervision sessions with your line manager.  

Premises and Equipment:

 To ensure that the appropriate agreements related to tenancies are completed.  To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.  To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.  To prepare rooms for new residents, ensuring compliance with health and safety requirements.  To ensure the refuge is clean and tidy overnight  To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.  To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:

 Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.  To take out of hours referrals, including an initial risk assessment  To welcome and settle women and children into the refuge, familiarising them with the building.  To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.  


 To maintain the confidentiality of the women, young people and children using the service.  To maintain confidentiality in all matters relating to the organisation.  To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.  To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.  To ensure the efficient use of resources at all times.  To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.  To participate in the development and annual appraisal of a personal individual development plan with the line manager.  To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post. 


Refreshed on: 19 October 2021
Closed date: 02 November 2021
Tags: Support Worker