Birmingham, West Midlands
£24,982 per year
Permanent, Full-time
Job description

Post: Refuge Children and Family Worker


Hours Of Work: 37 hours

(Due to the nature of this post the post holder will be expected to work after school, early evenings, school holidays and weekends & participate on call)

Salary:  £24,982

Job Purpose: 

To develop and deliver family support and play sessions to children, young people and their mothers in refuge.

Responsible to:         The Refuge Manager

Responsible for managing:  n/a

Duties and Responsibilities

Support Work:

  • To work in partnership with mothers/carers to identify children and young people’s support needs and to ensure those needs are met.
  • To undertake needs analysis for each child and young person, to ascertain the level of support needed and the type of activities required to meet their needs.
  • To develop and deliver a comprehensive programme of one-to-one and group therapeutic and play sessions, and shared activities within refuge.
  • To provide school holiday play schemes in refuge.
  • To supervise and accompany children and young people on trips and visits outside of refuge.
  • To provide one to one support and family support with families living in the refuge.
  • To seek approval of all programmes with the refuge manager and ensure that these are discussed with other relevant members of the staff team before implementation.
  • To participate in the development of informative literature for women and children, including a children’s introduction pack, which is to be kept up-to-date.
  • To purchase/hire such equipment as necessary to undertake programmes within budgetary constraints and with approval from the refuge manager.
  • To carry out appropriate methods of communication with women, children and young people living in refuge to keep them informed about opportunities and updates on work that is taking place, including house meetings. 
  • To carry out detailed monitoring and evaluation of all support work, and keep an accurate record of notes and comments in line with relevant legislation. 
  • To communicate regularly with mothers/carers about the work with their children.
  • To support mothers/carers to enable them to meet the schooling, health and social care needs of their children. 
  • To link with health workers, schools, nurseries, social workers to meet the needs of families
  • To advocate on behalf of children, where necessary, throughout adhering to Child Protection procedures.
  • To ensure that Health and Safety records are kept up to date.



  • To work within BSWA’s administrative and financial systems.
  • To ensure that adequate records are kept for all service users.
  • To keep accurate records of financial transactions in line with BSWA’s procedures.
  • To provide monthly reports to the Refuge Manager about work that has taken place, feedback from service users and produce statistical information about participation.




  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
    • maintaining BSWA communication records
    • following safety procedures
    • attending team meetings.
  • To attend support and supervision sessions with your line manager.
  • To develop a professional working relationship with external agencies.


Premises and Equipment:

  • To ensure that all play areas, equipment and activities comply with Health and Safety requirements.
  • To offer support and training to volunteers and ensure that they are aware of all legal Health and Safety requirements.



  • To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
  • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
  • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
  • To ensure the efficient use of resources at all times.
  • To support volunteers in the delivery of BSWA services.
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Refreshed on: 21 November 2021
Closed date: 01 December 2021
Tags: Support Worker

The client requests no contact from agencies or media sales.