Duties and Responsibilities
- To work within BSWA’s administrative and financial systems.
- To ensure that adequate records are kept for all service users.
- To keep accurate records of financial transitions in line with BSWA’s procedures.
- To ensure that Health and Safety records are kept up to date.
- To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
- To keep inventories of all refuge contents.
- To contribute where appropriate to the preparation of returns for funders.
- To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
- To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
- To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
- To identify and make links with existing projects and community services and to develop joint services where appropriate.
- To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
- To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
- To assist women in making claims for any welfare benefits that they may be entitled to.
- To ensure that appropriate applications are made for re-housing.
- To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
- To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
- To keep the refuge ‘welcome pack’ up-to-date.
- Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.
- To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:
- maintaining BSWA communication records
- following safety procedures
- carrying out risk assessments in conjunction with your line manager
- attending team and project meetings
- To attend in-house training.
- To attend support and supervision sessions with your line manager.
- To participate in multi-agency work and to develop a professional working relationship with external agencies.
- To contribute towards your project’s quarterly Management Committee report.
- To be involved in the Annual Review process.
Premises and Equipment:
·To take referrals and welcome women and children into the refuge.
- To ensure that the appropriate agreements related to tenancies are completed.
- To ensure that the appropriate agreements related to support are completed.
- To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
- To report to your line manager any difficulties in relation to the collection of rent and other charges.
- To ensure that any house rules are read and understood by new tenants and that all residents comply with them.
- To identify and attend training relevant to the post in agreement with your line manager.
- To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
- To raise awareness of the impact of domestic violence on women and children and of the BSWA services.
- To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
- To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
- To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
- To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
- To ensure the efficient use of resources at all times.
- To support volunteers in the delivery of BSWA services.
- To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
- To participate in the development and annual appraisal of a personal individual development plan with the line manager.
- To participate in 24 hour on call cover and provide emergency cover.
- To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.
Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
The client requests no contact from agencies or media sales.