Birmingham, West Midlands
£24,982 pro rata
Permanent, Part-time, 30 hours per week
Job description

Duties and Responsibilities


  • To work within BSWA’s administrative and financial systems.
  • To ensure that adequate records are kept for all service users.
  • To keep accurate records of financial transitions in line with BSWA’s procedures.
  • To ensure that Health and Safety records are kept up to date.
  • To monitor and evaluate the refuge service via various methods including feedback from service users and by producing statistical information.
  • To keep inventories of all refuge contents.
  • To contribute where appropriate to the preparation of returns for funders.


Support Work:

  • To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
  • To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
  • To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
  • To identify and make links with existing projects and community services and to develop joint services where appropriate.
  • To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.
  •  To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.
  • To assist women in making claims for any welfare benefits that they may be entitled to.
  • To ensure that appropriate applications are made for re-housing.
  • To accompany women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare.
  • To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children.
  • To keep the refuge ‘welcome pack’ up-to-date.
  • Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.




  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:
  1. maintaining BSWA communication records
  2. following safety procedures
  3. carrying out risk assessments in conjunction with your line manager
  4. attending team and project meetings
  • To attend in-house training.
  • To attend support and supervision sessions with your line manager.
  • To participate in multi-agency work and to develop a professional working relationship with external agencies.
  • To contribute towards your project’s quarterly Management Committee report.
  • To be involved in the Annual Review process.


Premises and Equipment:

·To take referrals and welcome women and children into the refuge.

  • To ensure that the appropriate agreements related to tenancies are completed.
  • To ensure that the appropriate agreements related to support are completed.
  • To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
  • To report to your line manager any difficulties in relation to the collection of rent and other charges.
  • To ensure that any house rules are read and understood by new tenants and that all residents comply with them.


  • To identify and attend training relevant to the post in agreement with your line manager.
  • To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
  • To raise awareness of the impact of domestic violence on women and children and of the BSWA services.


  • To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
  • To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.
  • To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
  • To ensure the efficient use of resources at all times.
  • To support volunteers in the delivery of BSWA services.
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
  • To participate in the development and annual appraisal of a personal individual development plan with the line manager.
  • To participate in 24 hour on call cover and provide emergency cover.
  • To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Refreshed on: 21 November 2021
Closed date: 01 December 2021
Job ref: Refuge Project Worker - 30hrs per week
Tags: Support Worker, Social Work

The client requests no contact from agencies or media sales.