Duties and Responsibilities
- To identify service needs and inform the Operations Manager as appropriate.
- To ensure that services comply with the funders’ criteria and with agreed quality standards.
- To act as the designated lead on safeguarding of children and vulnerable adults
- To monitor and evaluate the service, via various methods including feedback from service users and by producing statistical information.
- To prepare quarterly reports for the Chief Executive Officer.
- To be responsible for ensuring that returns are forwarded to funders as appropriate.
- To ensure that monitoring systems are maintained and used by staff.
- To ensure that Birmingham & Solihull Women’s Aid (BSWA) administrative and financial systems are maintained across the service.
- To ensure that adequate records are kept for all service users.
- To develop the services to meet the needs of the service users.
- To promote the project to external agencies, as well as to potential and existing service users
- To develop a work plan for the services.
- To work with the Chief Executive Officer and Management Board to develop, agree and implement a fundraising strategy.
- To develop and ensure the implementation of appropriate policies and procedures with the management team.
- To develop links with outside agencies and attend relevant fora and meetings in order to enhance the work of BSWA.
- To participate in the development of Strategic and Annual plans for the organisation.
- To offer line management, support, case reviews and annual reviews and plans for the staff team.
- To assist in the recruitment and selection of staff.
- To devise and run induction programmes, in consultation with the Operations Manager.
- To ensure that staff are aware of and follow policies and procedures.
- To ensure that staff receive appropriate training within budgetary constraints.
- To facilitate team meetings and ensure that they are recorded.
- To ensure that staff provide adequate support and supervision for volunteers and that they are integrated into the team.
- To work alongside colleagues, including the Home Options Hub Manager, to provide adequate management cover for projects.
- To participate in 24 hour on call cover
- To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
- maintaining BSWA communication records
- following safety procedures
- attending team and organisational meetings
- To attend in-house training.
- To attend support and supervision sessions with your line manager.
- To develop professional working relationships internally and with external agencies.
- To contribute towards your project’s quarterly Management Board report.
- To be involved in the Annual Review process.
- To ensure that appropriate finance systems are maintained and that staff are aware of and follow finance systems.
- To ensure that the services run within budgetary constraints.
- To keep the Chief Executive Officer informed of the financial needs of the project.
- To ensure that an Individual Support Plan is produced for each service user, in conjunction with the service user, and reviewed on a regular basis.
- To ensure that individual needs of women and children are identified and to ensure that these needs are met by using both in-house resources and external agencies.
- To ensure that appropriate methods of communication with service users are developed and implemented.
- To maintain the confidentiality of the women and children using the service.
- To ensure that safeguarding issues in relation to service users are identified and dealt with in line with relevant policies.
- To ensure that information for service users is developed and kept up-to-date.
- To develop and maintain appropriate referral systems
- To ensure that services to women and children meet statutory requirements.
- To identify and attend training relevant to the post in agreement with your line manager.
- To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users.
- To raise awareness of the impact of domestic violence on women and children and of the BSWA services.
- To maintain the confidentiality of the women, young people and children using the service.
- To maintain confidentiality in all matters relating to the organisation.
- To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
- To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to child work.
- To ensure the efficient use of resources at all times.
- To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
To undertake any other duties required by BSWA, which may arise incidentally, develop or be assigned commensurate with the post.
The client requests no contact from agencies or media sales.