Birmingham, West Midlands (On-site)
£22,183 per year
Permanent, Full-time
Job description

Purpose of the Job

The Shop Manager will lead the team to maximise the shop(s) financial contribution to BSWA by effective and entrepreneurial management and be responsible for the effective operation of the shop(s) with responsibility for:


  1. Recruiting, training, managing and developing a volunteer team working within BSWA values
  2. Optimising sales across all departments.
  3. Achieving set targets
  4. Provide excellent customer service to both customers and donors
  5. Maintaining effective stock management and merchandising.
  6. Carrying out shop(s) administration, including Gift Aid administration.
  7. Taking necessary action to repair and maintain the premises and to take all reasonable steps to protect BSWA property from theft, damage or fire.
  8. Training and ensuring team adherence to all health and safety policy and procedures.
  9. To assist your Line Manager as required in area wide initiatives, for example new shop openings.


Tasks & Responsibilities;


Strategic Role As Shop Manager

  1. To take day to day responsibility for managing the BSWA shop(s).
  2. To brief your Line Manager at regular agreed intervals (and immediately if urgent) on progress in your shop including sales and agreed KPIs.       
  3. To propose action to her for improvements in operations and to carry these out once agreed with line manager.
  4. To maintain an awareness of developments in local shops, especially in the charity/low cost sector, updating your Line Manager as required


  1. To maintain an awareness of and to promote amongst volunteers, customers and donors the work of BSWA and relevant local or national   issues through press, media and local views.
  2. To manage the whole process of claiming gift aid on donated stock sales
  3. To provide cover from time to time in other stores, as required.  This would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice.


Optimising Sales

  1. To ensure the shop meets sales targets set by your Line Manager.
  2. To ensure the shop is open during set trading hours at all times.                   
  3. To initiate, develop and to manage relevant marketing campaigns and sales promotions to increase sales and stock donations.         
  4. To ensure that all waste and unwanted donated goods are disposed of in the most profitable, cost-effective and environmentally-friendly manner.
  5. To maximise the sales potential of new and seasonal goods.


Maintaining Effective Stock Management & Merchandising

  1. To supervise and maximise the efficiency of the stock collection systems.      
  2. To manage and control coding and processing of stock and to ensure quality control.         
  3. To ensure display of merchandising and window dressing is to a high 
  4. standard.
  5. To manage the handling, sorting, processing and pricing of stock and stock density and rotation in order to achieve best resale value.        
  6. To organise the effective ordering and use of shop consumables.
  7. Ensure all products sold in the shop are compliant with Trading Standards guidance.


Staff Management & Training        

  1. To take day to day responsibility for recruiting volunteers from across the community, then managing, supervising and delegating work to staff and volunteers. To provide formal appraisal where relevant.
  2. To lead and develop the staff/volunteer team, encouraging effective communication, setting objectives, initiating work-plans, fostering a positive team spirit through team meetings.   
  3. To work in partnership with training agencies, offering vocational training and apprenticeships where appropriate.
  4. To attend training as required and liaise with/attend team meetings and BSWA events as appropriate.



  1.  To maintain and make agreed improvements to a shop manual, and to ensure the shop team is trained in and adheres to all aspects of the manual.
  2. To complete daily and weekly sales returns and brief your Line Manager as required.
  3. To ensure shop costs do not exceed agreed budget.
  4. To train team in compliance with till and banking procedures, including financial procedures.
  5. To take action to ensure the shop is adequately staffed, setting and maintaining staff rotas.


Premises Management

  1. To ensure shop housekeeping is to a consistently high standard of hygiene, cleanliness and appearance.
  2. To take day to day responsibility for ensuring shop exterior and interior is to a high standard, including shop displays.
  3. To ensure all shop equipment is kept in good working order.
  4. To inform your Line Manager of necessary repairs and maintenance, agree action plan and costs with her and organise for work to take place using authorised contractors.


Security, Health and Safety  

  1. To ensure the security of shop takings.
  2. To ensure the shop complies with PCI DSS security standards for sensitive data.
  3. To provide best circumstances for the personal security of staff and volunteers.
  4. To ensure that security procedures are understood and implemented by all staff and volunteers.
  5. To act as main key-holder and delegate key-holding to other staff or volunteers within procedural guidelines.
  6. To apply company Health & Safety regulations in accordance with the shop manual by:         
  • Maintaining  Health & Safety records
  • Undertaking required fire drills.
  • Ensuring Fire Equipment is correctly sited and serviced.
  • Ensuring electrical equipment is properly maintained.      
  • Implementing risk assessment procedures as stated in the shop manual.
  • To ensure the shop team understand and implement health and safety procedures.



  1. To carry out these tasks and responsibilities with an understanding of and commitment to the values and principles of BSWA.
  2. To ensure that all activities are carried out within the requirements and the spirit of   Equal Opportunities Legislation and BSWA policies and procedures.
  3. To use new technology as required.
  4. To do all within your powers to keep company property secure and in good working order.
  5. To carry out any additional duties within the spirit of the post as required by your Line Manager.


This role profile is not exhaustive. It will be subject to periodic review and may be amended following discussion between the post holder and employer


The closing date for receipt of completed applications is Wednesday 1st June  at 12 noon. Interviews will take place week commencing 13th  June. 

Refreshed on: 26 May 2022
Closed date: 01 June 2022 at 12:00
Tags: Retail, Volunteer Management