How to apply
Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.
Customer Relations Assistant
Job Title: Customer Relations Assistant
Salary: £27,119 (Scale 1.1)
Contract Type: Permanent, full time
Reporting to: Learning and Training Adviser (with a dotted line to Business Development Adviser)
The Customer Relations Assistant will work with Bond’s learning and training and recruitment teams to ensure clients of Bond’s training and recruitment services receive excellent levels of customer service. The job holder will ensure Bond learning and training programmes are run to the highest of standards, working closely with Bond’s associate trainers and organising the preparation and delivery of our wide range of learning and training programmes. They will also ensure the smooth running of Bond’s recruitment services and support the business development adviser with the development of new recruitment products.
The successful candidate will have excellent organisational skills and will enjoy dealing with clients and working in a busy office environment. You will take pride in providing excellent customer service, making sure our programmes are run smoothly and supporting the delivery of high-quality, professional training and recruitment services. You will be proactive, a good problem solver and will be competent using a range of office IT systems such as MS Word, MS Excel, MS Powerpoint and databases.
Main purpose of the job
To ensure Bond learning and training programmes and recruitment services are delivered to the highest of standards. This will involve working closely with Bond’s training participants, associate trainers and recruitment clients, organising the preparation and delivery of our open and in-house learning and training programmes as well as our recruitment services and providing excellent customer service to both internal and external customers.
Customer service and administration
Learning and training support
MCT team support
Bond offers a competitive salary and benefits package including:
How to apply
To apply submit your CV and cover letter outlining why you are the right candidate for this role by 11:59pm on Sunday 19th May.
Bond and equal opportunities
Bond values diversity and works to advance equality. We encourage and welcome applicants from all sections of the community. In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.