SE11, London
£25,000 per year
Permanent, Full-time
Job description

This role provides effective and efficient administration support to the public fundraising team to enhance the charity’s ability to deliver and grow income, making a real difference to the lives of people affected by Bowel Cancer.

You will be a team player with excellent communication and people skills and you must be proactive, resilient and capable of organising and managing a busy workload.

Main Responsibilities

Community Team Support

  • Support the Community and Regional Fundraising teams with the fulfilment of welcome packs.
  • Send thank you letters for fundraising income within two days of receipt.
  • Deliver excellent customer service to supporters so they feel valued, receive an outstanding supporter experience and are provided with guidance to maximise their income.
  • Produce daily, weekly and monthly monitoring reports for the Community fundraising team.
  • Engage with Facebook fundraisers and lead on developing relationships and income with these supporters.
  • Accurately code newly created online fundraising pages (JustGiving, Virgin Money Giving and other pages as required).
  • Action the Community inbox as and when required by the Community Fundraising Manager
  • Monitor the daily press cuttings email and flagging up fundraising stories to the Community Fundraising Manager.
  • Be responsible for checking Community fundraising pages on the website to ensure they are up-to-date.
  • Help support the team with the management of office volunteers.
  • Support the Community fundraising team with any ad-hoc administrative tasks.

Individual Giving Team Support

  • Be responsible for the fulfilment of orders placed on the charity’s online shop within five working days of the order being placed.
  • Thank all donors within two days of receipt of donation.
  • Send welcome and stewardship materials to regular givers and individual donors on a weekly basis, ensuring they receive a personalised and excellent supporter experience.
  • Manage the stock levels for our online shop, administering any cross-charging and reordering items as required.
  • Manage the Shop inbox and respond to any queries about our merchandise.
  • Support the Individual Giving team with any ad-hoc administrative tasks and ensure our administrative processes are effective.

Wider Fundraising Support

  • Accurately code income on behalf of Public Fundraising, so that the Finance team are able to account for income correctly.
  • Answer the Fundraising Hotline and deal with enquiries as appropriate.
  • Maintain accurate records of all supporter interactions on the charity’s database (Raisers Edge).
  • Work with wider fundraising teams and other teams across the charity to maximise opportunities and increase cross-promotion.
More about Bowel Cancer UK
Bowel Cancer UK

Bowel Cancer UK is the UK’s leading bowel cancer charity.  We are determined to save lives, improve the quality of life and support ... Read more

Refreshed on: 19 June 2019
Closed date: 26 June 2019
Tags: Fundraising

The client requests no contact from agencies or media sales.