We are a national charity offering information and support to anyone affected by neurological problems. Alongside our well-regarded Helpline and information resources, we are establishing a peer support offer. We believe that peer support services, managed well, can make a significant impact on people’s wellbeing. Having initiated and piloted an online approach, we are committing to building peer support as a core element of our support offer for people with neurological conditions.
About the role
In this role you’ll take the lead on embedding peer support services in the charity, helping us to deliver on our goal of a volunteer-led but centrally-coordinated support offer. You will collaborate with a dedicated group of staff and volunteers, including a peer support officer and a creative self-management practitioner, to progress individual projects as well defining and developing the overall offer. More detail on the structure of our peer support team is available along with the job description.
You’ll hold a view across all of our peer support services, and your primary goal will be to establish a network of trained peer support facilitators. You’ll find interesting and innovative ways to harness the power of personal experiences to support and inspire others. And you’ll monitor performance and evaluate the effectiveness of our offer, with the aim of securing the offer into the longer term.
Specifically, we will ask you to:
- Take responsibility for a roll-out plan incorporating multiple peer support channels – including (but not limited to) online video chats, online forums, and supported self-management activity.
- Recruit, develop and support a network of peer facilitators to operate across our peer support channels, providing training and updates through the year.
- Take responsibility for promotion of our services, as well as recruitment and coordination of participants, through social media and other routes.
- Where required, participate in group sessions or moderate discussions, either to initiate a new topic, to manage a facilitator’s absence, or to monitor performance.
- Set key performance indicators and evaluation measures to ensure intended reach and impact, and to make the case for continued long-term funding.
- Develop and manage key messages about our peer support offer and associated activities, as a subset of wider corporate communications.
- Manage core documentation including the Facilitators and Moderators Handbooks, evaluation framework, and associated policies and process descriptions.
- Ensure that participants’ data is processed in line with internal privacy policies and in compliance with data protection regulations.
- At all times, ensure that robust safeguarding procedures are in place to ensure the safety of participants, facilitators, or anyone involved in peer support groups.
- Identify and promote opportunities for wider participation in our activities, such as acting as a case study, speaking or exhibiting at events etc.
- Identify opportunities to enhance or improve our peer support offer, eg development of face to face groups, condition-specific groups or one-to-one befriending.
- Collaborate with internal teams, volunteers (eg our Facebook group moderators) and other partners to develop a coordinated approach to monitoring/evaluation of support services across the charity’s activities.
Ideally, you’ll come into the role with experience of coordinating peer support services, including through digital channels. You’ll have a background in volunteer management, or significant experience supporting volunteers. In addition to this, you’ll bring:
- Experience of developing and improving services to grow their reach and impact
- Active listening skills, and the ability to establish trust and confidence in people sharing their stories
- Strong facilitation skills and ability to manage group discussions
- Awareness of neurological conditions and their effects on people’s day to day lives and wellbeing
- Knowledge of data protection and online safeguarding
- Knowledge of project management tools and techniques
- Experience with performance measurement and evaluation techniques
- Ability to identify and communicate key messages, and to adapt these for various audiences
- Ability and confidence to build strong relationships and productive partnerships
- Experience with online conferencing tools, in particular Zoom and Microsoft Teams
- Familiarity with customer relationship management (CRM) systems such as Salesforce
- Proven administration, multi-tasking, prioritising and organisational skills
- Experience working with health/care services or charities would be beneficial
We’re interested to hear from you if you can show that you have empathy for, and sensitivity to, people’s personal experiences. We need the people who work with us to be committed to supporting and improving the lives of people with neurological problems. This kind of work may need you to work some unsocial hours where necessary, but this would only be occasional and with advance notice.
How to apply
If you think you’re right for the post, we’d love to hear from you. To apply, please email us with a one-page letter and a 2-page max CV, by 9am on 7 December.
We will be holding first round interviews in the week beginning 14 December. All candidates shortlisted for the first round will hear by 10 December.
As this role involves contact with vulnerable adults, it will be subject to a DBS or equivalent check.
Please note that we will not be able to notify candidates who have not been shortlisted.
The client requests no contact from agencies or media sales.