Deadline for applications: Friday 10 December 2021
Interview date: Week commencing Monday 10 January 2022
We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.
Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.
Who we are
Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.
NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.
Who you are
Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
- Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
- To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
- Ensure support is provided through our model of trauma informed care.
- To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
- To oversee the allocation of cases across the regional staff team.
- To consult with local partners and services referring into the service to establish pathways of care.
- Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
- Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
- Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
- To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
- To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
- Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
- Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
- Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
- To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
- To deputise for Head of Service during periods of leave, sickness, absence.
- To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
- To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
- To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.
- Experience of managing services working with people in crisis with acute vulnerabilities and risks.
- Experience of managing and co-ordinating teams, including remotely.
- Experience of staff management and HR policies and procedures.
- Evidence of stakeholder and funder partnerships.
- Experience of report writing for funding bodies.
- Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
- Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
- Knowledge of best practice in working with traumatic bereavement and managing services in this area.
- Knowledge of safeguarding, risk management and GDPR procedures.
- Experience of using a case management support framework.
- Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
- Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
- Experience of audit, monitoring and evaluation activities.
- Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
- Experience of research and advocacy activities.
- I.T. and data management skills.
- Ability to work creatively, adaptively and with flexibility across a range of circumstances.
- Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.
- A professional qualification or evidence of training in psychological trauma.
- Experience of working with those affected by road traffic collisions.
- Experience in developing and delivering training programmes.
- Completion of safeguarding and/or risk management training.
- Project management qualification or equivalent experience in practice.
About the team and how we work
- You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
- Our team works remotely and encourages use of sustainable transport.
- Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
- Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.
The client requests no contact from agencies or media sales.