Birmingham, West Midlands
Central London, Greater London
Manchester, Greater Manchester
£22,000 - £24,000 per year
Contract, 24 months, Full-time
Job description

Reports to:                   Education Programme Manager

Location:                      Birmingham, Manchester or London

Hours:                          37.5 hours per week, with occasional evening or weekend work (TOIL provided)

Contract:                      2 year fixed term

Salary:                           £ 22,000 - £24,000

Language Requirements: Fluent in English. At least one target language is desirable and will be a advantage: Arabic, Tigrinya, Amharic, Dari, Farsi, Kurdish, Pashto, or Somali.


The Charity

Founded in 2015, Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home.

We offer effective and flexible employment and education support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations.

Since Breaking Barriers’ inception in 2015, we have grown to support in excess of 500 refugees per year. We are really excited that we are now expanding into new regions in the UK with an exciting opportunity to deliver services in Birmingham and Manchester.

We concentrate on getting things done in a flexible environment where everyone is encouraged to take ownership and contribute.

We are a team of over 40 employees supported by several hundred volunteers, who are all driven and committed to helping the refugee community in the UK.  We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved.

We are looking for someone who lives and breathes our values:

  • Mission-led: our clients come before everything else.
  • Welcoming: we want all people to feel happy, comfortable and secure with us.
  • Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.
  • Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.


Overall purpose of the role

Breaking Barriers’ Education Programme was started in 2017 to complement our core Employment support. The Programme is designed to enable refugees to achieve the level of English that is needed to enter the workplace or further education by providing supplementary courses to statutory provision. Covering a range of levels of English language courses, from Pre-Beginner to Business Writing, the Programme has expanded to include IT and Numeracy and Digital Skills, and aims to branch out into further courses. The Education Programme relies on skilled volunteers who support with curriculum development and lead our education courses helping our clients learn English and improve their IT skills.

The successful applicant will assist in the coordination of the Education Programme and develop it according to the emerging needs of Breaking Barrier’s refugee clients. They will take responsibility of the organisation and coordination of classes, welfare of the education volunteers, and communication with students. The key responsibilities outlined below are designed to provide an overview of the basic responsibilities required, but we envisage that the job holder will be able to take on more responsibility as they develop and as the organisation grows and changes. 


Key Responsibilities

Breaking Barriers runs education classes and training sessions to support its main employment programme. Your responsibilities will include:

  • Recruiting students and organising classes and logistics (whether courses are taking place remotely or face to face)
  • Working with the wider Education team to support education volunteers
  • Conducting education volunteer screening calls and interviews; onboarding new volunteers and managing existing education volunteers (ensuring training is given and contribution is recognised and rewarded)
  • Maintaining strong relationships with students and volunteers
  • Liaising with volunteers and students by phone and email, providing information and dealing with queries
  • Recruiting and managing course curriculum development volunteers
  • Managing student attendance and communicate with them about their classes and upcoming courses
  • Following current administrative processes, ensuring that it is completed accurately and on-time
  • Ensuring that all data is accurately recorded and kept up-to-date through our CRM and other supporting documentation
  • Following up with students and volunteers to collect feedback to support the effective monitoring and evaluation of the Education Programme
  • Undertake the administration to set up additional new courses, such as sector specific training courses 
  • Coordinate with the Employment team to ensure clients within the Education programme are receiving holistic support, and that the programme continues to meet the needs of refugees also receiving other types of support
  • Take on additional duties and responsibilities, as and when needed, to ensure the smooth running of the Education Programme

Personal Specification


  • Excellent verbal and written communication skills. Able to communicate fluently in English
  • A demonstrable interest and commitment to working with marginalised populations, particularly refugees or working within the education sector
  • Confident in communicating with internal and external stakeholders via email and phone 
  • Confident completing database work and numeracy-based tasks
  • Able to work in a fast-paced environment and under pressure
  • A high degree of accuracy. Detail oriented and meticulous
  • Able to organise their own day-to-day work and assist in more complex organisational tasks
  • Confident in using Microsoft Office and databases
  • Willing to undertake all tasks that need doing, including routine work
  • Flexibility to work alternative hours (evenings/weekends) on occasion, as agreed in advance


  • Administrative experience
  • Fluent in a second language such as Arabic, Tigrinya, Amharic, Dari, Farsi, Kurdish, Pashto, or Somali 
  • Has a continuous improvement mindset. Looks for new and better ways to do things. 
  • CELTA/TEFL qualification or teaching degree and experience teaching English to adults at a variety of levels
  • Experience with developing syllabuses for English, IT and Numeracy and/or other educational programmes 
  • Ability to proactively overcome challenges through adopting creative approaches and take ownership over existing and new project processes
  • Lived experience. We welcome applicants from a refugee background


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.


If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:

•           Why you are interested in the role and explain how providing free English and Training  courses can support refugees to find meaningful employment

•           What skills and experience you would bring to be successful in this role

More about Breaking Barriers
Breaking Barriers

Gaining stable, adequately-remunerated, fulfilling employment is a significant contributor towards the successful resettlement of refugees.

... Read more

Posted on: 29 July 2021
Closed date: 12 August 2021
Tags: Social Care/Development, Teaching