Birmingham, West Midlands (Hybrid)
Central London, Greater London
Manchester, Greater Manchester
£22,000 - £24,000 per year
Permanent, Full-time
Job description

Job Title: Education Officer

Reports to: Education Programme Manager

Location: Office and Home-based. Based in Central London, Birmingham or Manchester (with travel to offices in London, Manchester and Birmingham depending on location). 

Terms: 5 days per week (37.5 hours) (with occasional evening or weekend work, TOIL provided)

Salary:  £22,000—£24,000 per annum

Language Requirements: Fluent English. A second language (Arabic/ Tigrinya/ Amharic/ Dari /Farsi/ Kurdish/ Pashto/ Tigre/ Somali) would be an advantage

Start Date: As soon as possible


Overall Purpose of the Role

Breaking Barriers’ Education Programme was started in 2017 to complement our core Employment support. The Programme is designed to enable refugees to achieve the level of English that is needed to enter the workplace or further education by providing supplementary courses to statutory provision. Covering a range of levels of English language courses, from Pre-Beginner to Business Writing, the Programme has expanded to include IT and Numeracy and Digital Skills, and aims to branch out into further courses. The Education Programme relies on skilled volunteers who support with curriculum development and lead our education courses helping our clients learn English and improve their IT skills.

The successful applicant will assist in the coordination of the Education Programme and develop it according to the emerging needs of Breaking Barrier’s refugee clients. They will take responsibility of the organisation and coordination of classes, welfare of the education volunteers, and communication with students. The key responsibilities outlined below are designed to provide an overview of the basic responsibilities required, but we envisage that the job holder will be able to take on more responsibility as they develop and as the organisation grows and changes. 


Key Responsibilities

Breaking Barriers runs education classes and training sessions to support its main employment programme. Your responsibilities will include:

  • Recruiting students and organising classes and logistics (whether courses are taking place remotely or face to face)
  • Working with the wider Education team to support education volunteers
  • Conducting education volunteer screening calls and interviews; onboarding new volunteers and managing existing education volunteers (ensuring training is given and contribution is recognised and rewarded)
  • Maintaining strong relationships with students and volunteers
  • Liaising with volunteers and students by phone and email, providing information and dealing with queries
  • Recruiting and managing course curriculum development volunteers
  • Managing student attendance and communicating with them about their classes and upcoming courses
  • Following current administrative processes, ensuring that it is completed accurately and on-time
  • Ensuring that all data is accurately recorded and kept up-to-date through our CRM and other supporting documentation
  • Following up with students and volunteers to collect feedback to support the effective monitoring and evaluation of the Education Programme
  • Undertake the administration to set up additional new courses, such as sector specific training courses 
  • Coordinate with the Employment team to ensure clients within the Education programme are receiving holistic support, and that the programme continues to meet the needs of refugees also receiving other types of support
  • Take on additional duties and responsibilities, as and when needed, to ensure the smooth running of the Education Programme

Personal Specification


  • Excellent verbal and written communication skills. Able to communicate fluently in English
  • A demonstrable interest and commitment to working with marginalised populations, particularly refugees or working within the education sector
  • Experience teaching English or working in an educational setting
  • Confident in communicating with internal and external stakeholders via email and phone 
  • Confident in using Microsoft Office, completing database work and numeracy-based tasks
  • Able to work in a fast-paced environment and under pressure
  • A high degree of accuracy. Detail oriented and meticulous
  • Able to organise their own day-to-day work and assist in more complex organisational tasks
  • Willing to undertake all tasks that need doing, including routine work
  • Flexibility to work alternative hours (evenings/weekends) on occasion, as agreed in advance


  • Administrative experience
  • Fluent in a second language such as Arabic, Tigrinya, Amharic, Dari, Farsi, Kurdish, Pashto, or Somali 
  • Has a continuous improvement mindset. Looks for new and better ways to do things. 
  • CELTA/TEFL qualification or teaching degree
  • Experience with developing syllabuses for English, IT and Numeracy and/or other educational programmes 
  • Ability to proactively overcome challenges through adopting creative approaches and take ownership over existing and new project processes
  • Lived experience. We welcome applicants from a refugee background


How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:

  • Why you are interested in the role and explain how providing free English and Training courses can support refugees to find meaningful employment
  • What skills and experience you would bring to be successful in this role


Please note that applications without a covering letter will NOT be considered.

Applications close on Sunday 23rd January, with interviews taking place w/c 31st January. 


Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.    

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. 

We open to flexible working arrangements and alternative working patterns.   


See more information in recruitment pack attached. 

More about Breaking Barriers

Gaining stable, adequately-remunerated, fulfilling employment is a significant contributor towards the successful resettlement of refugees.

... Read more

Posted on: 10 January 2022
Closed date: 23 January 2022 at 23:59
Job ref: Education Officer
Tags: Admin, Project Management