Brightside delivers online mentoring for young people to help them make confident and informed decisions about the future. Working in collaboration with partner organisations, we design and provide fixed term mentoring programmes where young people can choose their own mentor from a range of role models committed to sharing their experiences and stories with our beneficiaries. Our Programmes Team manage our partner relationships, design our projects, recruit volunteers to support young people and manage programmes through the online mentoring platform.
The Engagement Officer will work across a portfolio of partnerships to deliver online mentoring projects that meet the aims and objectives set out by our partners. Working closely with the wider Programmes Team, the Engagement Officer will work with partners to monitor day to day project activity on the mentoring platform, troubleshoot queries from mentors and mentees to provide excellent customer service and support the design and evaluation of projects as appropriate.
To be successful in this role, you will need to:
• Be strongly aligned to our mission.
• Live and breathe Brightside’s values, actively contributing to a positive staff culture.
• Be friendly and approachable.
• Willing to seek out new opportunities for yourself and Brightside.
• Be open to growing in your role and committed to your personal and professional
• Be willing to travel to meetings and events across the UK (in line with guidance on Covid-19).
Our ideal candidate will:
• Have excellent written and verbal communication skills.
• Have the ability to adapt their communication style for a diverse range of audiences.
• Show evidence of being able to use their own initiative.
• Have excellent attention to detail.
• Be able to prioritise tasks and work to deadlines.
• Be able to work independently and as part of a team.
• Be confident using Microsoft office.
• Show evidence of being adaptable and able to manage competing priorities
We are especially interest in candidates who:
• Have experience of supporting volunteers
• Understand the issues facing young people in relation to education and future career
• Have experience in project work.
• Have experience using technology and learning new systems.
• Have experience delivering training.
A DBS Check at the enhanced level will be required for successful applicants.
Salary and benefits
Salary: £22,500 to £24,500
Contract term: 1-year fixed term contract
Hours of work: 37.5 hours per week, Monday-Friday
Holiday allowance: 25 days per annum excluding bank holidays.
Other benefits include: Three additional leave days over Christmas, 15 hours volunteering leave,
employer pension contributions, flexible working hours and regular staff socials.
Please send your CV and covering letter outlining your suitability for the role and expressing your
interest in an interview by midnight on Sunday 16th January.
Successful candidates will be invited to interviews on the week commencing the 24th January.
Brightside will be conducting a blind recruitment process where names and gender-identifying
features are removed from the applications before being reviewed by the Hiring Manager for
The client requests no contact from agencies or media sales.