Birmingham, West-Midlands
£19,000 per year
Permanent, Full-time
Job description

We're looking for a Customer Care Assistant to join our team based in Chelmsley Wood, Birmingham and provide outstanding customer service to Supporters, Fundraisers, Volunteers, and other customers.

You'll act as one of the first points of contact with the customer and ensure excellent customer service consistency. You'll provide a high level of customer service delivered through inbound, outbound and fulfilment administrative activity (telephone, postal, email, and web-based etc) to British Heart Foundation (BHF) supporters, colleagues and stakeholders within the BHF.

About you

You'll have excellent customer service and communication skills, both verbal & written and will be able to communicate and liaise with many individuals daily in a professional manner ensuring they are provided with the correct information.

With a real passion for helping customers and making the customer journey as simple as possible you will contribute to the continuous development of activities, systems and processes relating to all aspects of customer service. You'll develop strong working relationships with a close-knit team and ensure that information and knowledge is shared amongst the team so that we are providing a world class service.

You'll have a strong commitment to providing excellent customer service and have previous experience at handling sometimes challenging communications in a professional, confident and empathetic manner and will be able to recognise when to escalate queries. With excellent time management skills you'll be resilient, able to solve problems and manage workload in a timely manner to meet deadlines.

About us

Everyone who works at the BHF is part of something bigger - a mission to beat heartbreak from the world's biggest killers. Heart and circulatory diseases still kill 1 in 4 people in the UK and that's heartbreak on a scale we simply don't accept. Across our offices and stores, we are helping fund research that saves lives. If that's a mission that inspires you, and you have the skills we need, you could be the Customer Care Assistant we're looking for.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement which should outline your interest and explain how you meet the role's criteria.

Please you'll be based at our new offices in Birmingham - Compton House, 2300 The Crescent, Birmingham, B37 7YE

At the BHF we believe in providing the best possible recruitment experience so you may find you'll be invited to complete a video interview.

This will be a quick and easy process for you to do. You'll be given the flexibility of completing the interview at your own convenience - anytime, anywhere within 3 days of being sent details.

We plan to hold video interviews w/c 23rd September with those successfully shortlisted to then next stage being invited to an interview at our offices on w/c 30th September 2019

British Heart Foundation recognises and respects the value and diversity of all.

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Posted on: 03 September 2019
Closed date: 17 September 2019
Job ref: 6967 (500020)
Tags: Admin, Advice, Information