Birmingham, West Midlands
£19,000 - £21,000 per year + benefits
Contract, 2 x 18 Month Fixed Term Contract, Full-time
Job description

The opportunity

We’re looking for two Customer Engagement Advisors to join our busy team by responding and resolving to customer queries and deliver an exceptional level of customer service.
About the role
As a member of our Customer Engagement team, you’ll deliver an exceptional level of customer service for all British Heart Foundation (BHF) customers, through outbound stewardship activity, and will enhance customer experience, driving an increase in revenue. You will provide a single point of contact for defibrillator and medical sales, providing advice to both B2B  and B2C customers when deciding which device or devices to purchase.

You’ll look to improve and develop customer experience by engaging all customers through our stewardship activity, through outbound sales activity and relationship management.. You’ll manage these relationships and will work towards financial and customer satisfaction targets for stewardship.

Please note these are fixed term contracts for 18 months.

Whilst this role will be based at our in Birmingham office, the BHF will be following a blended approach between home and office working. This will allow us to unlock our best work for our cause, blending the best of home and office working.
About you

You’ll have a high standard of written and spoken English. 
With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, you'll be able to demonstrate accurate data entry and recording skills in a timely manner.

You’ll have experience of outbound calling in a customer service environment with an objective of relationship building, enhancing customer experience and increasing revenue and will show a real passion for delivering world-class customer service.

Able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing you’ll have excellent attention to detail as well as excellent administrative and time management skills to deliver results on time and within target.

About us

When people affected by heart and circulatory diseases are in need, they turn to us. With our research we give people hope. With our expert advice and training, we give people knowledge and support. And with our campaigning we help build a healthier world for everyone.

Here at the British Heart Foundation we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.
Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

What can we offer you

To find out more about benefits available at the BHF please click apply and download our benefits document via our careers website.


More about British Heart Foundation
British Heart Foundation

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Posted on: 04 October 2021
Closed date: 17 October 2021
Tags: Admin, Advice, Information

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