Birmingham, West-Midlands
Up to £22400 per annum + benefits
Job description
Do you have experience in an administrative or customer service role? Are you someone who consistently looks for opportunities to improve Customer Experience? Do you have the ability to respond and communicate sensitively to supporters and customers?

If so you might be the Feedback Coordinator we're looking for.

About the role

As Feedback Coordinator you'll be working in our Customer Service Centre where you'll play an important role in enabling the feedback we receive to become actions within the team.

As an organisation we capture all feedback information and use it to drive forward continuous improvement. Your job will be to coordinate responses across the British Heart Foundation (BHF), ensuring consistent and accurate reporting and enabling swift complaint resolution in accordance with the BHF Complaints, Compliments and Comments Policy.

You'll act as the first point of contact for enquiries and escalation regarding the feedback policy and assist the Customer Care Manager with a variety of administrative duties.

About you

We're looking for a candidate who is highly organised and proactive, with the ability to multi-task. You'll have a calm and solution-focussed outlook and analytical approach, with the ability to work to a deadline and across multiple internal and external stakeholders.

You'll also need to have:
* Excellent communication skills
* The ability to build successful relationships and effectively deal with feedback, both positive and negative.
* Previous experience in a customer focused role and previous experience in responding to enquiries
* Experience using Microsoft Office software.

Strong literacy and numeracy skills and accurate attention to detail are also essential.

Please note this is a 12 month fixed term contract.

About BHF

When you work at the British Heart Foundation, you become a part of medical history. Part of a world leading organisation that has played a role in decades of life saving breakthroughs, from heart transplants and pacemakers to stents and clot busting drugs. And we're not about to stop any time soon. We are here to beat heartbreak forever. To stop heart and circulatory diseases devastating families. And if you want to help us get there sooner, you could be the Feedback Coordinator we need.

How to apply

To apply for this role please use the apply button below. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the roles criteria.

At the BHF we believe in providing the best possible recruitment experience so you may find you'll be invited to complete a video interview.

This will be a quick and easy process for you to do. You'll be given the flexibility of completing the interview at your own convenience - anytime, anywhere within 3 days of being sent details.

Successful candidates will then be invited to an interview at our Customer Service Centre in Birmingham.

British Heart Foundation recognises and respects the value and diversity of all.
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Posted on: 14 August 2019
Closed date: 28 August 2019
Job ref: 7564 (500020)
Tags: Admin, Advice, Information