Camden, London
Job description
Are you an IT Service Delivery expert with proven experience of moving a support function forward?

Have you managed large scale service contracts? Are you skilled in stakeholder management?

If so, you could be the Service Delivery Manager we need.

About the role

The Technology directorate is a newly created department here at the BHF, tasked with driving an ambitious and transformational technological vision, strategy and culture to support the BHF corporate strategy. Encompassing technological development across the entirety of the organisation, the department is responsible for all technical aspects and technological resources to support the BHF's overall mission.

As Service Delivery Manager you'll lead our IT Service Delivery team and take overall responsibility for the end to end delivery of world class IT operational services, SLA management and customer services/relationships across the BHF IT Service Portfolio.

Managing key suppliers of service, negotiating and setting SLAs whilst managing supplier contracts of circa £5m, be a key part of building an effective support function.

You'll also manage and be responsible for the Service Desk, Service Level and Availability/Capacity & Problem Management functions and lead the design and implementation of new operational services.

About you

With experience as a Service Delivery Manager in a technology team, you'll be adept at stakeholder engagement and will have demonstrable experience of improving a similar function before.

Able to hit the ground running, you'll also have experience of leading a substantial team within an ITIL environment

Possessing a strategic approach to the delivery of IT operational services, you'll have the ability to see the big picture as well as the finer details and won't mind getting stuck in when necessary.

In return we offer a variety of generous benefits including 30 days annual leave (plus bank holidays), healthcare and dental plans, subsidised gym membership. We also enthusiastically support flexible working and positive, active lifestyles with activities from softball, yoga, bake-offs and many more.

The BHF is also proud to be part of the Tech Talent Charter. We're committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.

About us

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.

How to apply

To apply for this role please use the apply button below. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the role's criteria.

Please note this role operates across several BHF sites, primarily in Camden, London, and in Claygate, Surrey; you'll also need to visit other BHF sites as required.

British Heart Foundation recognises and respects the value and diversity of all.
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Refreshed on: 22 October 2019
Closed date: 30 October 2019
Job ref: 7408
Tags: IT