Birmingham, West-Midlands
Up to £19000 per annum
Job description

We have a number of exciting job opportunities for Operation Assistants to join us and provide excellent administrative support for new and existing volunteers, fundraisers and fundraising events and activities for the British Heart Foundation (BHF).

Acting as a contact for fundraising and event enquiries and activities, you'll provide a high level of customer service delivered through inbound, outbound and fulfilment administrative activity (telephony, postal, fax, email, and web based) to BHF Volunteers, Fundraising colleagues and external suppliers.

You'll contribute to the continuous development of activities, systems and processes relating to all aspects of fundraising, event administration and financial processing.

About you

With excellent customer service and communication skills, you'll be able to communicate and liaise with many individuals daily in a professional manner, ensuring they're provided with the correct information.

You'll be a strong administrator with excellent written and verbal communication skills. Highly efficient and organised, you'll have strong time management skills. With previous experience of developing strong working relationships you'll ensure that information and knowledge is shared amongst the team to ensure we provide a world class service.

Experienced at handling sometimes challenging communications in a professional, confident and empathetic manner, while also recognising when to escalate queries, you'll have a strong commitment to providing excellent customer service. You'll be resilient, able to meet deadlines, solve problems and manage your workload in a timely manner.

You'll also be able to personally maintain and develop your own performance and contribute to the performance of the wider Operations Team to meet or exceed agreed targets, service levels and BHF strategies / policies.

Please note we have 3 vacancies in the team. 2 are permanent contracts and 1 is a 6 month fixed term contract.

About us

When you work at the British Heart Foundation, you become a part of medical history. Part of a world leading organisation that has played a role in decades of life saving breakthroughs, from heart transplants and pacemakers to stents and clot busting drugs. And we're not about to stop any time soon. We are here to beat heartbreak forever. To stop heart and circulatory diseases devastating families. And if you want to help us get there sooner, you could be the Operations Assistant we need.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement which should outline your interest and explain how you meet the role's criteria.

At the BHF we believe in providing the best possible recruitment experience so you may find you'll be invited to complete a video interview.

This will be a quick and easy process for you to do. You'll be given the flexibility of completing the interview at your own convenience - anytime, anywhere within 3 days of being sent details.

We'll then contact you with an outcome.

These video interviews will take place whilst the advert is live and successful candidates will be invited to an interview on 22nd and 23rd July 2019 at our Customer Service Centre in Birmingham.

British Heart Foundation recognises and respects the value and diversity of all.

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Posted on: 01 July 2019
Closed date: 15 July 2019
Job ref: 7268 (500020)
Tags: Advice, Information