Birmingham, West-Midlands
Up to £19000 per annum + benefits
Job description

This is an exciting time to join the British Heart Foundation's (BHF) Operations Centre. As Stewardship Assistant your job will be to support the Stewardship Team Leader in managing and delivering an excellent, warm and friendly outbound stewardship function, ensuring that BHF's activities are fully supported and supporters, volunteers and participants are valued. You'll be offering them support and a listening ear.

About you

As the type of person who loves to talk, but can actively listen you'll easily build relationships, be empathetic, have a great memory and an eye for detail. Experience of outbound calling in a customer service environment with an objective of relationship building, stewardship and support is desirable but not essential for the right person.

You'll be IT literate with a good knowledge of CRM systems or other database packages and possess exceptional communication, customer service and organisational skills.

If the above sounds like you, we'd love to hear from you!

Please note that the stewardship team have flexible hours and can work up until 8pm on a weekday, which allows us to contact our supporters at a time that suits them.

About us

We have a big job on our hands - beating heartbreak from the world's biggest killers. So we need people who share our values -are brave, compassionate, informed and driven. We need people who share our ambition. And we need people who are experts in their field but and want to make a difference. If that sounds like you, you'll be rewarded with a competitive salary and package of benefits at world class organisation, a healthy work life balance and the support to take your career to new heights.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria.

At the BHF we believe in providing the best possible recruitment experience so you may find you'll be invited to complete a video interview. This will be a quick and easy process for you to do.

You'll be given the flexibility of completing the interview at your own convenience - anytime, anywhere within 3 days of being sent details.

We'll then contact you with an outcome.

British Heart Foundation recognises and respects the value and diversity of all.

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Posted on: 06 August 2019
Closed date: 20 August 2019
Job ref: 7406 (500020)
Tags: Advice, Information, Operations