Birmingham, West-Midlands
Up to £19000 per annum + benefits
Permanent
Job description
Do you have a passion for delivering world class customer service? Are you experienced events/stewardship fundraiser looking to make an impact at one of the biggest charities in the country?
You could be the Stewardship Assistant that we are looking for.
About the role?

You'll be providing the customers who are helping us beat heartbreak forever, along their journey preparing and delivering fundraising events/activities, with a focus on an excellent customer experience.
Responsible for recording all customer contact on our CRM database, you'll be delivering organised and reliable support for wider Customer care Team.
Ensuring people feel supported and appreciated along their entire customer journey, you'll be making outbound calls including welcome, ongoing support and thanking activities.
You'll be helping to deliver events and take responsibility for administrative tasks including "Gift Aid".
Please note - This role predominately works an 11am - 7pm shift however this is is subject to change to fit business needs.
About You

You'll be bright and energetic with a passion for delivering exceptional customer service.
To be successful at this role you'll be:
* A great communicator, inspiring people and creating buy -in, through your excellent written and verbal skills
* Experienced in data entry on a customer/support database to deliver timely and accurate information.
* Confident using computers and proficient in all Microsoft Packages.
* Razor sharp, with keen attention to detail.
* Positive with a "Can-do" attitude.
* Preferably, experienced in delivering fundraising events and activities.

About us

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.
How to apply

To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria.

Please note that we hope to hold interviews on 6th of April.
Early application is encouraged as we hold telephone interview throughout the advertising period and reserve the right to close the advert early.
British Heart Foundation recognises and respects the value and diversity of all.
More about British Heart Foundation
About
British Heart Foundation

Help beat heartbreak for everyone

At the British Heart Foundation, there’s one thing that motivates all of us,... Read more

Posted on: 16 March 2020
Closed date: 07 April 2020
Job ref: 8821 (500020)
Tags: Fundraising