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Workplace Host and Concierge

London, Greater London (On-site)
£24,000 per year
Full-time
Permanent
Job description

Based at our head office near Camden, you’ll act as an ambassador of the British Heart Foundation (BHF) for all staff and visitors to our London office.  

With enthusiasm, confidence and a natural flair for people support, you’ll assist the Workplaces Management team in delivering a vital service to the amazing and eclectic staff and visitors at the BHF. This will include:

  • greeting visitors
  • front of house administration assistance
  • meeting scheduling
  • meeting room set up, including AV 


This is a great opportunity for someone with front of house or reception experience who is looking to expand their skills further within a facilities capacity by joining our small and fast paced concierge and workplace management service that includes guest management, hospitality, office space management, couriers and travel. 

Working requirements

This is a full-time position working 09.00 - 17.00 Monday to Friday based at our London head office.

About you
 
An experienced Receptionist or Front of House Administrator, within a customer facing environment, you’ll be one the first point of contacts at our head office, so will have outstanding communication skills, both written and verbal. You’ll enjoy and have enthusiasm for delivering exceptional customer service. 

With experience using IT based resource / facilities booking programme, you’ll be proficient in all Microsoft Packages. Experience with AV in meetings would be advantageous. While there will be training, we are looking for people with a basic technical aptitude

To be successful in this role you will:

  • be highly efficient
  • have excellent time-management skills
  • have strong attention to detail
  • be highly organised
  • be very personable with excellent customer service


About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process 

1st stage interviews will be a one-way short video interview. A panel interview will follow for successful candidates. 

How to apply 

Please clilck on the apply button to be redirected to our career site. 

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Posted on: 16 November 2023
Closed date: 21 November 2023 at 23:59
Tags: Admin, Advice, Information

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