Membership and Communications Officer [Hybrid]

Closing Date: Sunday 3 July 2022 (midnight)

Job Title: Membership and Communications Officer

Working For: British Psychotherapy Foundation

Salary: £35,000 to £40,000 depending upon experience

Location: Kilborn, London. After a short induction which will take place in our offices, you will then be able to work from home for 3 days a week and in the office for two days of the week. Or you can choose to work more days of the week in the office.

Contract: Permanent

Hours: Full time

Industry: Charity; Psychotherapy; Healthcare; Training; Professional membership body;

An exciting opportunity to join the operational team at the heart of one of the UK’s leading professional training bodies in the fascinating field of psychotherapy.

About us

The British Psychotherapy Foundation (bpf) is an organisation of psychotherapists who are working to ensure that the benefits of psychotherapy are available to as many people who need it as possible. We train therapists and introduce potential trainees, other professionals and members of the public to the theory and practice of psychotherapy through introductory courses and events.

We are seeking a talented communications professional to communicate directly with members and the public, to manage our social media channels, website content and newsletters and to provide administrative and support services for short courses and events.

About the role: Major responsibilities

Membership

• Act as the first point of contact for members and prospective members by email or telephone
• Update and maintain bpf CRM with members’ details, membership status, exporting CRM reports and details as required
• Generating new logins for members and help members needing to access to the members’ site
• Establish appropriate professional relationships with a wide variety of people, recognizing their roles and needs, including members of the public, chairs and members of committees, clinicians, trainers, and trainees
• Process membership renewals in conjunction with the Finance Officer, updating the CRM accordingly
• Processing new members, resignations, changes of membership type, name changes and other amendments as required
• Updating the organization website content with details of new courses, member events and other relevant information
• Writing, collating information and preparing the organization newsletters including communicating with members about content
• Overseeing the administration of short courses, continuing professional development events and other in-house events
• Carry out financial transactions related to membership and short courses and liaise with the finance officer about updating the CRM
• Promote bpf events to the public
• Undertake other duties which fall within the remit of the role
• Liaise with association coordinators, training committees and the Digital Communications partner to promote all bpf courses

Digital communications

• Manage bpf’s website content, updating events and trainings regularly and general day-to-day website management
• Write copy and create content for our website, email newsletter and events promotion
• Manage content for our online seminar shop, including helping members create webinars and working with external partners to upload webinars onto our website and other platforms such as Eventbrite

Event support

• Support members to provide Continuing Professional Development short courses and event
• Support members to provide online courses including webinars and zoom events
• Promote events using Mailchimp, Eventbrite and other online platforms

About you

Essential skills/experience include: inputting data and maintaining a CRM; updating website content (preferably using Drupal); using social media platforms such as Eventbrite, Instagram, Facebook etc.; writing content such as newsletters and marketing materials working digitally with webinars or online video.

You will have excellent organizational and time management skills; excellent verbal and written communication skills; Good general computer literacy including competency in Microsoft Office, CRM databases, Zoom and Microsoft Teams, social media platforms including Eventbrite and be able to work independently and be proactively as well as able to exercise judgement about when to draw on colleagues’ expertise and ask for assistance.

Benefits

• Competitive salary
• Pension
• Substantial annual leave entitlement, plus bank holiday
•  Flexible working arrangements
• Access to travel loan facility
• Friendly colleagues and pleasant office environment, close to Tube

Interested?

For further information and details on how to apply please visit our vacancy page on the British Psychotherapy Foundation website.

Closing Date: midnight Sunday 4 July 2022