Portsmouth, Hampshire

Up to £21597 per annum



About the organisation

The British Red Cross is one of the most recognised brands across the globe. We help millions of people in the UK and around the world to prepa... Read more

Job Description

Casework Coordinator - Refugee Support
Location: Portsmouth
Contract type: Fixed term until July 2021
14 hours per week
Salary: GBP 21,597 per annum, pro rata

We have an opening
We are looking for a Casework Co-ordinator to join our South East Refugee Support team to coordinate and deliver casework services for refugees, asylum seekers and vulnerable migrants, as part of our National BLF (Big Lottery Fund) Strategic Asylum Programme.

This is a demanding role that focuses on ensuring the provision of high quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations. In this role you will develop and manage a team of casework volunteers to deliver face-to-face and telephone advice and support.

You will support service development and improvement through the effective implementation of monitoring tools, enabling service users to provide feedback in a variety of ways. Developing and maintaining good working relationships and referral pathways with a range of internal and external stakeholders will also be a key aspect of this role.

You will work very closely with fellow casework and project coordinators, as part of a wide diverse and dynamic operational team.

Say hello to the team
Our South East Refugee Support team provides vital practical, emotional, casework and orientation support to adults, families and children affected by asylum and immigration issues. Through effective signposting, referrals, advice and advocacy support we enable our service users to access the help and services they need.

The role might be for you if
You delight in the knowledge that our team comes from many different backgrounds, and the common link we all share is our love working with people and supporting some of the most vulnerable members of society.

To be successful in this role you will also have the following:

  • Experience of delivering casework support with vulnerable individuals

  • Ability to provide sensitive, safe, and empowering support to distressed people in vulnerable situations

  • Knowledge of rights and entitlement of asylum seekers, refugees and vulnerable migrants and the roles of statutory and non-statutory agencies

  • Ability to support, manage and develop volunteers

  • Experience of cross-agency partnership and collaborative working

  • Excellent verbal and written communication skills in English

  • Ability to work as part of a team in a high-pressure environment

  • Organisational and time management skills - planning, managing, monitoring and prioritising own and others workload

  • IT literate; ability to use email, word processing, database and spreadsheet packages

Closing date for applications is 23:59 on, Tuesday 11th December.

Interviews will be held on Tuesday 18th December 2018.

This post is Big Lottery funded.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)

  • Option to buy an extra 5 days annual leave

  • Up to 6% contributory pension

  • Flexible working policy

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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