Salary: £20,240 – £21,686 (plus £1,800 market supplement) DOE
Contract, Full-time
Job description

Casework Coordinator - Refugee Support
Location: Luton
Contract type: Fixed Term (until 31/08/2020)
35 hours per week
Salary: £20,240 - £21,686 (plus £1,800 market supplement) DOE

Could you coordinate the casework and smooth operation of projects supporting refugees, asylum seekers and vulnerable migrants in Luton?


We are looking for a highly motivated, proactive and experienced casework coordinator to join our refugee support service. This is an exciting opportunity to be part of our work in Luton and Hertfordshire supporting refugees, asylum seekers and vulnerable migrants (RASVM).

About the role

Reporting to the Refugee Service Manager, you will be improving the lives of our beneficiaries and ensuring that our work remains responsive to identified needs through the development and maintenance of strong partnerships and relationships.

You will coordinate, support and develop a dedicated team of volunteers to support service delivery as part of a small team of 5 staff, supported by around 20 volunteers providing support to refugees, asylum seekers and vulnerable migrants from the Luton and Hertfordshire Areas, through the provision of casework and destitution support services and social, wellbeing and integration activities.

About the Project

The Luton and Essex Refugee Service teams are in the third year of a four-year lottery funded project which aims to support refugees, asylum seekers and vulnerable migrants (RASVM) in Luton and Essex holistically: relieving their immediate practical and emotional distress; improving their mental wellbeing and integration; and increasing their resilience through finding durable routes out of destitution.



The project is delivered in partnership with RAMFEL (Refugee and Migrant Forum of Essex & London). This post is supported by the National Lottery Community Fund.



This role might be for you if...



  • You have experience coordinating casework with refugees and asylum seekers and you're knowledgeable about their needs, rights and entitlements

  • You're a team player; you're able to work as part of a team within what can sometimes be a high-pressure environment. You will have experience supporting, managing and developing volunteers.

  • You're a strong communicator with the ability to adapt your communication based on the audience and have experience in providing sensitive, safe and empowering support to distressed people in vulnerable situations

  • Ability to plan, deliver and evaluate sessions and social activities - and to adapt them to the diverse needs of a group of people from varying cultures, languages, and backgrounds

  • You have strong IT and organisational knowledge and be confident to use email, word processing, database and spreadsheet packages

  • You're flexible in your approach to work with a willingness to undertake regular travel within Luton and Essex, with longer distance travel and out of hours working occasionally required




Closing date for applications is 23:59 on Sunday, the 21st of July 2019. Interviews are anticipated to be held week commencing, 29th of July 2019.

We offer a wide range of staff benefits, these include:



  • 36 days holiday (including Bank Holidays)

  • Option to buy an extra 5 days annual leave

  • Up to 6% contributory pension

  • Flexible working policy




A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis


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Posted on: 02 July 2019
Closed date: 23 July 2019
Job ref: REQ0000026BL
Tags: Social Work