London Bristol, South Gloucestershire

Up to £26917 per annum

Permanent, Full-time

REQ0000026QL

About the organisation

The British Red Cross is one of the most recognised brands across the globe. We help millions of people in the UK and around the world to prepa... Read more

Job Description

Casework Coordinator - Refugee Support
Location: Aztec Row
Contract type: Permanent
Full Time 35 hours per week
Salary: GBP 26,917 per annum DOE (including ILW and a market premium)

Could you support the lives of refugees, asylum seekers and vulnerable migrants in the London area?

Following a recent promotion within the team, we're are now looking for a Casework Co-ordinator to join our Refugee Support team in Aztec Row which provides support services for refugees, asylum seekers and vulnerable migrants in the London area. In this role, you will ensure the provision of high-quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations.

Reporting to the Refugee Support Service Manager, you will work with a team of volunteers to provide face-to-face and telephone advice and support. You will also work very closely with fellow casework and project coordinators, as part of a diverse and dynamic operational team.

Behind every great cause there's a great team making everything possible

Your role will sit within the Casework Team at London Refugee Support (RS) service. The team supports asylum seekers and refugees at all stages of the asylum process; providing advice and advocacy on welfare support. Our role is to enable people to navigate the asylum process and access their welfare rights and entitlements.

Caseworkers provide advice across a range of complex public law areas including homelessness, welfare benefits, health and community care as well as specialist advice on asylum support. The casework service offers several specialist projects including support for women who have experienced gender based violence (GBV); support for survivors of trafficking and family reunion travel assistance.

We also provide practical destitution support in the form of emergency cash hardship payments, hygiene packs, sleeping bags and access to our day centre for hot meals, showers and activities.

The role might be for you if...

You delight in the knowledge that our team comes from many different backgrounds, and the common link we all share is our love working with people and supporting some of the most vulnerable members of society

You have an understanding of, and can advocate on behalf of clients regarding issues relating to refugees and vulnerable migrants (including rights and entitlements)

You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations

You're a team player who can who's comfortable within what can sometimes be a busy and demanding environment



Closing date for applications is 23:59hrs; Wednesday, 4th of September 2019 with interviews to follow.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

A little bit more about us...


The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we're looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion or belief, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis