Sheffield, South Yorkshire
Job description

International Family Tracing Interpreter Volunteer
Location: Easton, Bristol
Commitment: Flexible
Languages we are currently looking for Interpreters for are Pashto, Kurdish Sorani and Dari.

About the role
This role is an essential communication link between people who use the service, and staff and volunteers who provide the service. Many of our service users do not speak English as their first language and they rely on high-quality, confidential interpretation and translation to relay their personal information. For many of our service users having to give information about loved ones and how separation occurred is a difficult and distressing process so a certain amount of personal resilience is required to carry out this role.

About the Team
We use kindness to help those in crisis.

Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes these people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help.

We're a diverse, busy team dotted all over the country who share the common goal of doing what we can to make refugee lives that little bit brighter. From providing emotional support to reuniting families, we're committed to helping as many people as we can in as many ways as we can. Seeing the look on someone's face when they are put back in contact with a partner, parent, or child, that they thought they'd never see again is simply priceless.

About the person
You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for specific organisational requirements. We keep the beneficiary at the heart of what we do, working to understand their needs and the difference we make. Also someone who is:

  • Experienced in interpreting or trained/professionally qualified in interpreting and/or translation

  • IT literate and competent working with complex and detailed personal information, demonstrating good attention to detail

  • Able to verbally communicate fluently and/or write in the language required (as well as in English), and who has proven listening skills

  • Able to respect confidentiality of service users at all times and remain responsive to their specific needs, adhering to the confidentiality policy where risks to the service user or others are identified

  • Experienced, or has an understanding of, issues around working with refugees and people of diverse ethnic backgrounds

  • Personally resilient in order to communicate with distressed clients and available to work at short notice if necessary

  • Able to use emotional support skills in a calm and responsible manner

  • Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy

This role requires a DBS/PVG/Access NI check to the appropriate level.

Tasks included in this Role:

  • Facilitating communication between caseworkers and service users by providing interpretation and/or translation services, either by telephone or in person

  • Interpreting/translating according to the British Red Cross Interpreting Guidelines

  • Assisting clients in completing forms in their own language if required

What We Offer

  • Access to relevant in-house training and development opportunities, including British Red Cross intranet site and e-learning facility

  • A full induction, support and supervision throughout your volunteering period

  • Valuable exposure to the work of the Red Cross in the UK and around the world

  • Reimbursement of reasonable out-of-pocket expenses when on duty

  • Being a volunteer for The British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation.

Here's a little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our goal is to connect human kindness with human crisis.

We're part of the global Red Cross and Red Crescent Movement, and we believe in the power of kindness.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

Young People and This Role
Whilst we value the contribution Young People make to the British Red Cross, to carry out full delivery of this service volunteers must be 18 years or older.

Connecting human kindness with human crisis

More about British Red Cross
British Red Cross

The British Red Cross is one of the most recognised brands across the globe. We help millions of people in the UK and around the world to prepa... Read more

Posted on: 17 May 2019
Closed date: 15 June 2019
Job ref: REQ0000020OG
Tags: Teaching, Care Management