Rhondda Cynon Taf
Job description

Independent Living Service Volunteer - Wellbeing and Home Safe Service

Location: Based out of Emergency Department, Royal Glamorgan Hospital, Ynysmaerdy, Llantrisant, CF72 8XR

Commitment: 5 Hours in a fortnight until end of March 2020.

The Service covers 7 days per week on a rota basis, but volunteer can choose days of the week.

Additional Information:

This role requires volunteers to have a valid UK driving licence. Not suitable for those under age 18.

About the role

The aim of this role is to place the person at the centre of what we do and help them get through a crisis by offering positive encouragement,practical help and emotional support. The Independent Living Service Volunteer will be the 'point of contact' for the service user and will enable them to access the services they require to alleviate the crisis and move on with their lives. The Volunteer will support the person to meet their goals and outcomes.

As an Independent Living Service volunteer the primary aim is to enable the service user to recover from their crisis and to receive practical and emotional support.

About the Team

Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR)are dedicated to making the lives of vulnerable people that little bit better. We're a small team dotted all over the country that share the same goal - to help those that need it most.

From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

About the person

We keep the service user at the heart of what we do, working to understand their needs and the difference we make. You need to have good interpersonal, diplomacy, communication and teamwork skills. Full training can be given for any necessary technical requirements. Also:

  • Sensitivity when working with people vulnerable to crisis and an interest in their well-being and regaining independence
  • An ability to provide patient, positive encouragement with the aim of helping people to help themselves
  • An understanding of the diverse physical needs of service users
  • Ability to work independently and as an effective member of a team
  • Willingness to attend volunteer induction and appropriate training for the role
  • Uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhering to the Society's Equal Opportunities Policy

This role requires volunteers to have a DBS / PVG / Access NI check to the appropriate level, this requires an update every three years.

Tasks Included in this Role:

  • Relieving NHS staff pressures by taking on the non-medical tasks
  • Supporting patients and their families during their whole stay in the Emergency Department (ED). This could be in waiting rooms, assessment units, minor and major injury units, waiting ambulances outside etc.
  • Providing emotional support to patients and families within the ED. This could be sitting with a distressed or bereaved person, liaising with medical staff, keeping families updated
  • Providing practical support so patients can be discharged without unnecessary delays, for example collecting prescriptions or equipment, escorting patients to other departments, re-stocking consumables, serving refreshments or meals etc.
  • Transporting walking patients home from hospital in a BRC vehicle, to save them an overnight stay or long wait for an ambulance
  • Once at home, making sure they are safe, comfortable and able to cope.
  • Where appropriate, liaising with social services or other agencies to make full care assessments for care at home, and/or referring to other support services in their community
  • Keeping paper records of contact and activities undertaken with the service user

What We Offer:

  • The chance to work with a variety of different people from different walks of life and make a real difference to their lives
  • Recognition of the skills and experience you bring to the organisation with additional training given as required, so you can represent the Red Cross with confidence
  • A great opportunity to develop your existing skills and to gain new ones
  • The company of a warm and friendly team of like-minded people
  • Reimbursement of reasonable out-of-pocket expenses when on duty

Our Promise

We value the skills and experience that people bring to the organisation. We will work with you to look at your knowledge and skills and help make an assessment about which elements of the learning for your role you will need to complete with us and recognise where you may already know all that you need to confidently and safely carry out your duties. We want to try and make sure that you get all the training you need, no more and no less.

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

Connecting human kindness with human crisis

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Posted on: 14 November 2019
Closed date: 13 December 2019
Job ref: REQ0000027NA
Tags: Volunteer Management