Greater Manchester
£15200 - £17332 per annum + dependent on experience
Job description

Key Accounts Executive
Location: Salford
Hours: 35 hours per week (Monday - Friday, between the hours of 8:30pm - 5pm)
Contract: Fixed term contract until December 2020
Salary: Up to £17,332 per annum, dependent on experience (basic salary) plus commission, incentives and benefits

A fantastic opportunity has arisen for an ambitious, customer focused individual to join the friendly team at our Red Cross Training contact centre in Salford.

What you'll be doing
Your role will be essential in helping grow, maintain and manage customer relationships, which will help ensure that Red Cross Training remains a market leader in the provision of first aid training courses.

You will achieve this by providing customers with a bespoke course booking support and account service, acting as the first point of contact for an allocated number of our key accounts.

Communicating with your customers via a range of channels, particularly inbound telephone and email, you'll nurture customer relationships, and look to maximise sales opportunities by promoting our first aid courses and associated products to your customer base, with the overall aim of converting enquiries into bookings.

After costs have been deducted, every penny made from our first aid courses goes to support the work of the British Red Cross, so this is a great opportunity to take the next step in your career in a truly rewarding role.

Career development
At the British Red Cross, we invest in our people. In this role you will be supported by our learning and development team from day one.
You will have the opportunity to obtain a nationally recognised qualification in customer service, as well as take part in our Building Capability programme - where you will develop the skills and knowledge to become a Team Leader.

This role might be for you if ....

  • You've got customer service experience - and you're always looking for feedback to develop your skillset.
  • You've got a positive personality and a 'can do' attitude - and you're always looking to find solutions
  • You relish the opportunity to work towards achieving targets and encourage others to do so too
  • You're excited by the chance to work alongside a passionate and diverse team
  • You're comfortable using a range of IT packages

Meet the team ....
The Red Cross has been delivering first aid at work courses for more than 30 years and has an enviable reputation for quality and excellence. We have over 180 training venues across the UK.

You will be working with a close-knit team providing managed customer service to a number of Key Account clients at our Salford contact centre, which is home to a number of support services for our Red Cross Training team.

What you get in return
As well as a rewarding career with a global charity, you'll get access to a wide range of benefits, including a generous annual leave allowance, pension, training and development opportunities and more.

Does this sound like the perfect role for you? Then we would love to hear from you!

How to apply
To apply, please send your CV, together with a cover letter of no more than 2 pages outlining your suitability for the role, , quoting reference number REQ0000026VG in the subject line.

Closing date for applications is 23:59 on Wednesday 25th September 2019, with interviews to follow between 1st - 4th October

A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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Posted on: 11 September 2019
Closed date: 25 September 2019
Job ref: REQ0000026VG
Tags: Admin