S9, Sheffield
Job description

About the British Red Cross

The British Red Cross is a volunteer-led humanitarian organisation that helps people in crisis,whoever and wherever they are. We enable vulnerable people at home and overseas to prepare for and respond to emergencies in their own communities. And when the crisis is over, we help people recover and move on with their lives.

About our internship scheme

Interns at the British Red Cross are highly valued for the skills and energy they bring. We aim to provide our interns with an insight into the daily workings of the world's largest humanitarian organisation. The successful candidate will have access to relevant in-house training and development opportunities during the course of their placement. There may be some ad hoc opportunities to get involved in other areas of activity.

Your role as an intern will help make a great contribution to the work of the British Red Cross. You will take responsibility for achieving specific objectives that are agreed with you within one of the various departments across the UK. You will have a real responsibility and place in the department, bringing some of your skills and experience to the role; you will also have the chance to develop workplace skills.

About this role

The Casework and Admin Intern role is an opportunity for a successful applicant to support the delivery and project development of the Strategic National Asylum Project (SNAP)within the Refugee Support team.

The SNAP (Strategic National Asylum Project) is based in three areas of the UK. The aims of the project are to increase beneficiaries understanding of their rights and entitlements and to help them to realise and secure those rights, to increase well being and to ensure that beneficiaries are able to establish themselves within the UK and their community. You will be assisting the complex caseworker who assists vulnerable asylum seekers, migrants and refugees in the Sheffield area.

The internship will be a combination of daily administrative and specific casework duties to help ease the pressure of the service, whilst enabling it to improve the quality and reach of the service. This internship would suit someone who is a self-starter who is able to work independently, but also willing to seek support when needed.

Alongside specific administrative skills, you will gain a deeper understanding of the complexities of the experience of destitution for vulnerable migrants.


To be provided to the Volunteer Mobilisation team.


British Red Cross, Unit 24 Jessops Riverside,800 Brightside Lane, Sheffield S9 2RX


Refugee Support South Yorkshire

Reporting to

Casework Coordinator SNAP


This internship will last a maximum of 12 weeks, volunteering 2 to 3 days each week.  The volunteering hours are negotiable to balance your needs and what can be achieved in the role.

Tasks include

>    Supporting Casework Coordinator in gaining valuable feedback from our beneficiaries which will enable us to improve our services, using telephone interpreters where necessary

>    Researching, contacting and compiling information on local organisations

>    Updating the Refugee Support team's signposting and referral resources, including the caseworkers' shared information platform

What we are looking for

You need to have good interpersonal, diplomacy,communication and teamwork skills although full training can be given for any technical requirements. We keep the beneficiary at the heart of what we do,working to understand their needs and the difference we make. Also someone who is:

>    Motivated and able to work independently with minimum supervision within a team dynamic

>    Good attention to detail

>    Organised and able to work efficiently toprioritise own workload

>    Strong IT skills and knowledge of Microsoft Office

>    Aware of conflict and migration issues and sensitive to cultural issues, including those relating to gender

>    Naturally empathetic with good interpersonal skills; able to engage positively and sensitively to meet the needs of a diverse group of service users at a point of crisis

>    Able to speak a good level of English; knowledge of a local refugee population language would be desirable, but not essential

>    Willing to uphold the Fundamental Principles oft he International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy

What we offer

>    A full induction, with ongoing support and supervision throughout your placement

>    Access to relevant in-house training and development opportunities, including British Red Cross intranet site, e-learning facility and one-to-one career sessions or career development workshops

>    Valuable exposure to the work of the Red Cross in the UK and around the world

>    A great opportunity to develop your existing skills and to gain new ones

>    Reasonable travel and lunch expenses paid

Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation, and one of our 13 million volunteers across the world.

Additional information

The internship period is scheduled to take place from Monday 17th February 2020 toFriday 1st May 2020. The intern will have the opportunity to shadow some face-to-face appointments and drop-ins in South Yorkshire throughout their placement.

Young People and this role

Our internship opportunities are open to people at different stages of their career, aged 15 or above.  Whether your student, a recent graduate or someone with more experience looking for a career change, we would be happy to hear from you.

We value the energy and enthusiasm that young people bring to this role. Anyone can volunteer with the Red Cross from the age of 15. An individual risk assessment, parental consent and safeguarding considerations will be required for those aged 15 - 17. The nature of the activities specific to your intern opportunity may mean that you need to be 18 years or older.


We welcome applications from people of different backgrounds, experience and circumstances.  We seek to ensure that our organisation and our services are relevant and accessible to all, with equality, diversity and fairness at the core of what we do. We invite applications from individuals regardless of their gender, race, ethnicity,nationality, disability, age, sexual orientation, religion or political belief and are committed to promoting fair participation and equality of opportunity for all of our applicants.

The British Red Cross is committed to being inclusive, with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds,cultures and experiences - including disabled and ethnic minority candidates.We value fresh perspectives and insights gained by involving and welcoming people from the widest possible diversity of background, culture and experience.This is to contribute to the breadth of experience we need to respond to people in crisis.

Core learning/requirements

Approximate training hours 3.5. 

Minimum Induction - within 3 weeks

Has been introduced to Line Manager and role description discussed

Has been given a H&S briefing pertinent to the site they will normally be operating from

Has been familiarised with any equipment required to carry out the role

Has received any work wear, if required for the role

Has had a one-to-one induction with the Placements Coordinator

British Red Cross Foundation Course e-module (IN-FCEL)

Full Induction - within 3 months

Has attended an Intern Welcome Workshop or attended Foundation Training classroom workshops dependant on the nature of the role.

Further development opportunities

Everyday First Aid (SE-KSK)

Others dependent on nature of projects and responsibilities


Wednesday 5th February 2020.

Posted on: 23 January 2020
Closed date: 05 February 2020
Job ref: REQ0000028GY
Tags: Social Care/Development

The client requests no contact from agencies or media sales.