Service Coordinator - International Family Tracing
Contract type: Permanent
14 hours per week
Salary: GBP 18,805 pro rata
About the role
As part of the Restoring Family Links team, this role has responsibility for coordinating and delivering quality casework services within a designated geographical location. This role will provide a strengthened connection to the Refugee Family Reunion team as part of our Restoring Family Links activity.
Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators across the United Kingdom, this role will manage the service delivery and contribute to the service development, as part of the wider national refugee support and restoring family links team
About the team
For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:
We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.
About the person
- Demonstrable awareness of current affairs, world geography and cultural affairs, including current and past conflict situations
- Understanding of how to monitor and improve service quality for the benefits of users through active consultation
- General knowledge and understanding or experience of policies relating to safeguarding of young people and vulnerable adults
- Awareness of issues facing asylum seekers and refugees in the UK
- Maintain accurate records, file management and has meticulous attention to detail
- Ability to contribute to the development and achievement of operation plans
- Build strong and effective alliances and relationships
- Casework management and delivery
- Proven experience of using databases and casework management tools
- Experience of management, co-ordination, supervision and motivation of volunteers
Closing date for applications is 23:59 on Monday, 4th September 2017 with interviews to follow either week commencing 11th September or 18th September 2017.
About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Refusing to ignore people in crisis