Hampshire

£18500 - £19747 per annum

Part-time

REQ0000024OC

About the organisation

The British Red Cross is one of the most recognised brands across the globe. We help millions of people in the UK and around the world to prepa... Read more

Job Description

1 x part - time Service Coordinator
Location: Home based, must be able to travel around Alton, Liphook, Greyshot
Contract type: Fixed Term for 1 year - flexible work patterns 14 hours
Salary: Circa GBP 18,500 - GBP 19,747 pro rata per annum

About the role

The British Red Cross has a fantastic opportunity for motivated and proactive individuals to join our diverse Independent Living team as Service Coordinators in both Basingstoke and Alton. This role aims to deliver a targeted service working with people affected by long-term health conditions, physical inactivity and social isolation. You will support these individuals to gain confidence, self-manage and re-connect with their community. This role would suit someone who has excellent interpersonal and communication skills and has knowledge of how NHS and Social Care services work.

As a Service Coordinator you will be responsible for liaising with partnership agencies including GP's and social care teams to support people to improve their health and well-being to reconnect with their communities. You will engage face-to-face with service users to identify specific needs and appropriate interventions. You will ensure that the service is efficient, reliable and delivered consistently with national and local guidelines, using the Quality Standards Framework as a basis for assessment. You will provide guidance and support to the volunteers who work within the service, communicating on a regular basis with them and ensure they complete relevant paperwork following a visit.

About the team

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives. Within the UK, the British Red Cross operates through over 3000 staff and over 20,000 volunteers.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

About the person

To succeed and thrive in this role you must have knowledge of the local area served by the scheme and have following skills and experience:


  • Ability to work as part of a team and on own initiative

  • Able to plan own workload

  • Educated to GCSE level (or equivalent by experience)

  • IT literate

  • Have understanding of how to improve service quality for the benefit of users

  • Full driving licence holder and access to vehicle

  • Willingness to work flexible hours

  • Excellent training and development opportunities



Closing date for applications is at 23:59 on Wednesday 22nd of May, with interviews to follow.

About the organisation

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:


  • 36 days holiday (including Bank Holidays) pro rata

  • Up to 6% contributory pension

  • Discounted healthcare plan membership

  • Employee Assistance Programme



The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis