Up to £40000 per annum



About the organisation

The British Red Cross is one of the most recognised brands across the globe. We help millions of people in the UK and around the world to prepa... Read more

Job Description

Service Designer
Location: Moorgate, London
Contract type: Fixed term contract - 3 years
Hours per week: 35
Salary: Circa GBP 40,000 per annum DOE (inc London weighting)

Opportunity for an experienced Service Designer to join our new Central Innovation Hub.

As we are approaching our 150th anniversary it is a critical time to ensure that our organisation is meeting the changing and increasing expectations of those in crisis, and our volunteers and staff providing services.

The innovation and digital teams are key to this transformation as we develop new, and evolve existing, products and services.

The BRC supports those in crisis across the UK and overseas including emergencies (e.g. flooding), humanitarian crisis (e.g. refugee support) and personal crisis (loneliness).

What you will be doing
The Service Designer will lead on the service and product design of strategic projects within the innovation portfolio working with staff, volunteers and service users to embed the voice of the user in to the heart of our work, to meet (and exceed) increasing and changing expectations.

As the Service Designer you will identify opportunities for improvement and efficiency within existing services. To understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based.

The ideal person will be experienced in divergent and creative thinking, be able to simplify complex issues and find clever solutions and shape our approach, structure and ways of working to achieve our ambition. They will make an impact through breadth of experience and will role model the behaviours, skills and mindset that a customer-centric culture is built upon.

Please note that this role will require domestic travel to work with our service teams.

Meet the team
The role of Service Designer sits within the Central Innovation Team, alongside Digital.

Putting people in crisis at the heart of what we do means embedding the voice of the user at the heart of how we work. We will maximise our impact for people in crisis by measurably improving:
* Our efficiency and ability to react rapidly
* Our ability to meet beneficiaries' needs
* Public support and perception of the British Red Cross

What we are looking for
You should have demonstrable knowledge and passion for innovation; including user insight, design thinking, lean start-up, rapid prototyping and agile delivery.

You should have a proven record of innovation, product or service development and designing customer-focused propositions in a range of contexts with experience of conducting user research, creating and working with design patterns and designing services to remove complexity.

With experience of working within an agile team/environment, you should be able to storyboard and design services/products and be able to simplify complex issues, find clever solutions and to help shape our approach, structure and ways of working.

Closing date for applications is 23:59 on the 13th of December 2018 with interviews to follow.

We offer a wide range of staff benefits, these include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* Up to 6% contributory pension
* Flexible working policy

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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