Service Support Assistant - Mobility Aids
Fixed Term contract until 17th August 2020
Part time 20 hours per week (4 days- Tuesday, Wednesday, Thursday and Friday)
Salary: GBP 17,137 per annum (pro rata)
Could you offer customer support and help colleagues to provide a high level service to our Mobility Aids customers?
We have a part time Service Support Assistant vacancy within our Livingston Mobility Aids hub office.
Whilst maintaining a high level of customer service you will also be responsible for ensuring the delivery service, stock control, booking and administration systems meet the needs of the service and maintain smooth and efficient operations.
Reporting to the Hub Manager, you will work with staff and volunteer colleagues in local Mobility aids offices (spokes) to ensure the needs of customers are met.
About the team
The British Red Cross Mobility Aids Service (MAS) offers the loan of wheelchairs and other mobility items to any individual on a short-term basis.
Our aim is to ensure that during a period of personal crisis everyone is able to access an item of equipment they may need, no matter whoever or wherever they are.
This role could be for you if...
You're a great communicator; you'll be the first point of contact for both members of the public and colleagues. It is a lively, fast paced office and you will need to be experienced and comfortable with both telephone and computer duties
You've got good administration and office skills; you'll be responsible for a stock control system, delivery services between 'hub' and 'spoke' offices and maintenance of the Mobile Online Ordering Module (MOOM) and Equipment Loans Management System (ELMS)
You're a team player; you'll be supporting colleagues in other locations and contributing to team meetings so knowledge of the Mobility Aids Service or a care industry background would be beneficial
Closing date for applications is 23:59hrs, Monday 23rd of September with interviews to follow.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays) pro rata for Part time
- Option to buy an extra 5 days annual leave pro rata for Part time
- Up to 6% contributory pension
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we're looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion or belief, sex, sexual orientation, gender identity, age, or disability.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Connecting human kindness with human crisis