Belfast, Belfast
£16217 - £18618 per annum
Job description
Service Support Worker - Assisted Discharge
Location: Royal Victoria Hospital, Belfast (covering Greater Belfast)
Contract: Fixed term until 31st March 2022
Hours per week: 7 hours (Every Saturday, 10am - 6pm)
Salary: £16,217 (£3,243 for 7-hour week), per annum, pro rata

We've got an opportunity...

At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people's lives, allowing them to continue living at home in comfort.

Working from The Royal Victoria Hospital, you will provide a transport and resettlement service to service users living within the Greater Belfast area, ensuring that they get home safely and are comfortable.

You will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users' needs. In addition, you will be providing practical and emotional support in the service user's own home and signposting to other services where appropriate to enable the individual to live independently in their own home.

Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Independent Living can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationships with both colleagues and service users.

The Service Support Worker will act as contingency for the Service Coordinator when required and may need to provide cover for their colleagues at other hospitals served by the Red Cross in the area. Service confidentiality and safeguarding vulnerable people are key responsibilities of the role.

Please Note: the responsibilities of this post do not include personal care or management of medication.

Say hello to the team...

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services.

This role could be for you if…
  • You can make things great. You know how to improve service quality for the benefit of users.
  • You're professional. You can deal with queries in a diplomatic and confidential manner.
  • You're genuinely caring and understanding. You get satisfaction from helping vulnerable people.
  • You love being flexible. You sometimes may be required to support at short notice, .
Also, you should be the following:
  • Educated to GCSE level (or equivalent by experience)
  • IT literate
  • Full driving licence holder and access to own vehicle
  • Have a good knowledge of services provided by the NHS and Social Care

Closing date for application is 23.59 on Tuesday 14th September 2021 with interviews to follow soon after (currently scheduled for week commencing 20th September 2021).

If you have any questions please email us: , quoting the job reference number #2959

This role includes working face to face with service users and social distancing will not be able to be maintained at all times therefore, it may not be suitable for people that may be at higher risk of harm from Covid-19.

We offer a wide range of staff benefits; these include:
  • 36 days holiday (including Bank Holidays), pro rata
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Connecting human kindness with human crisis

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Posted on: 02 September 2021
Closed date: 16 September 2021
Job ref: 2959
Tags: Support Worker, Care Management