Casual Service Support Worker - Emergency Department Assisted Discharge
Location: University Hospital of Wales, Cardiff CF14 4XW (requires travel within the area)
Contract type: Casual/Relief
Hours per week: Irregular
GBP 9.61 per hour
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in Health and Social Care sector?
We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team.
Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.
Responsibilities are very varied and include, but are not limited to:
Escorting patients to assigned departments
Collecting prescriptions to speed up their discharge
Providing emotional support/pastoral care while they await treatment
Providing emotional support to close friends and families
Ensuring patients have food/drink while waiting for long hours
Driving patients home when discharged and making sure they are safely settled at home
Signposting and referring patients to other sources of support in the community
Please note that this service runs from Monday to Sunday (including bank holidays) and successful candidate will be expected to commit to up to 10-hour shifts (flexible days)
Say hello to the team...
The Independent Living & Crisis Response service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services
This role could be for you if...
You can make things great. You know how to improve service quality for the benefit of users.
You're professional. You can to deal with queries in a diplomatic and confidential manner
You love being flexible. Working hours out with the norm suits you.
Also, you should be the following:
Educated to GCSE level (or equivalent by experience)
Full driving licence holder and access to own vehicle
Have a good knowledge of services provided by the NHS, Social Care and voluntary organisations in the area
Due to ongoing service requirements, this requisition may close early or be extended indefinitely. If for any reasons you are unable to submit your application or require any reasonable adjustments with submitting your application, please contact recruitment team on 0300 004 0554 or
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Connecting human kindness with human crisis