Greater London
£27,459 per year
Temporary, Fixed term until September 2022, Full-time
Job description

• £27,459 per year

• Full time 

• Fixed term contract until September 2022

• Based in Orpington 

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

Bromley Well helps people living in Bromley borough to improve and maintain their health and wellbeing. We are seeking a Mental Health Triage Advisor to support the processing of mental health referrals received through the Bromley Well Single Point of Access (SPA), and other external partners including the Primary Care Network, Bromley Healthcare and Oxleas NHS Foundation Trust.

We are looking for people with experience of completing triage assessments for adults experiencing a range of mental health and social care problems. Applicants should have experience of managing a diverse caseload within a busy work environment, and possess effective skills in communication (verbal and written), with skills in planning, organising and prioritisation. An ability to work independently, to be proactive and show initiative is essential for this role. 

The role will involve:

• Management of a client database and diverse caseload

• Coordination and facilitation of telephone and face-to-face appointments with clients to assess their needs 

• Triaging of clients to appropriate support services to manage their mental health, either within Bromley Well, or through other local services by completing referrals, or providing information and signposting support 

• Following risk assessment procedures (training will be provided) 

• Engagement and communication with partner triage teams within Bromley Well, and other partners within primary and secondary care services to improve referral pathways into and out of the service 

• Collaborative working with Bromley Well Single Point of Access (SPA)  

• Opportunities to support training and engagement with other teams and services about referrals into the Mental Health Pathway 

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• Young people

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Due to current Government guidance regarding Covid-19, this role may temporarily be home-based, or worked remotely. The expectation is that when it is safe to return to our offices, the role will be office-based. Interviews are likely to be held online via Zoom.

Closing date: Sunday 18th April 2021 

Likely interview date: Monday 26th April 2021

An application form can be downloaded from our website

More about Bromley, Lewisham & Greenwich Mind
Bromley, Lewisham & Greenwich Mind

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with thos... Read more

Refreshed on: 12 April 2021
Closed date: 18 April 2021
Tags: Advice, Information

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