Bromsgrove, Worcestershire
£37,000 per year
Permanent, Contract, Full-time
Job description


To provide the advice people need for the problems they face and to improve the policies and practices that affect peoples lives


The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.

Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.

We are a member of National Citizens Advice, the leading UK Advice Charity. The main areas we help our clients with are in debt, benefits, housing and employment and we offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.


Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working

SALARY – circa £37000 per annum- 37 hours per week.


Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA- ensuring we meet the standards required under the Performance and Quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.

Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.

You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.

Our network includes National CA, Bromsgrove District Council, Redditch Borough Council, other funders and stakeholders and the local community,

You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.

You will ideally have managed or been a key influencer on a significant transformation project.

COVID19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.

Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.

If you have a passion to serve your local community and would wish to lead this great organisation in our next chapter in offering excellent service to our clients,then in the first instance please click on the 'Apply' button to  submit your CV with a covering letter on how you meet our requirements.

Please note that relevant candidates will be asked to complete an Application form at a later stage to comply with our application process. 

It is envisaged that interviews will be held online on  either 1st December or 7th December 2020.

Refreshed on: 18 November 2020
Closed date: 30 November 2020
Tags: Senior Management, Business Development

The client requests no contact from agencies or media sales.