Bradford, West Yorkshire (On-site)
£33,000 per year
Permanent, Full-time
Job description


Salary:  £33,000   per annum

Normal Hours of work are 9am to 4.30pm, with flexibility expected

Responsible to: Chief Officer


This information is provided to lay out the work content, scope and responsibilities of this post. Whilst every endeavour has been made to outline all the duties involved in the post, broad descriptions may have been used, which assume all the usual associated routines are included.



  1. To oversee and co-ordinate our commissioned contracts, primarily our CBMDC contract with the Department of HWB, CCG contract (soon to be ICS), WYHHCP and Social Enterprise, also any other new contracts secured by the charity. The Operations Manager will ensure quality delivery against all our contracts large or small from producing accessible information to co-ordinating projects, arranging consultations etc
  2. To work with the Manager/CO on the range of other commissions and social enterprise work that the charity undertakes. Some of the following tasks the Operations Manager will delegate to other members of the staff team. This will include but not necessarily be limited to, raising estimates, organising readers/translators, overseeing completion of worksheets by staff to fulfilling contracts as well as managing work stream priorities in line with the Manager/CEO
  3. To undertake detailed administrative and development tasks for the organisation to ensure the efficient running and timely delivery of its services
  4. To allocate and prioritise work tasks and delivery with team members to ensure smooth delivery of a wide range of projects
  5. Organising delivery of an extensive variety of contracts and liaise with clients at all levels of a project
  6. Organise the regular maintenance of the building securing appropriate contractors etc
  7. With the Chief Officer ensure compliance with building and fire safety
  8. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CO
  9. To work closely with the Manager/CO and assist with organising their diary and appointments

This is to include:

  • ensuring administrative, financial, and development tasks and appointments are kept up to date for the contracts
  • assisting with overview of pricing strategy
  • producing estimates for the production of accessible information and keeping track of ongoing projects
  • keeping or delegating the administrative records for the charity and maintain the filing systems for projects
  • support the development of social enterprise work and maximise the income from efficient management of contracts
  • liaise with clients to design and develop labels and informational literature that supports accessible media produced by the charity
  • assisting in the production of promotional materials
  • assist in ensuring relevant publicity is distributed through as many channels as possible

Support the work of the Managing with delivery of management of the staff team and volunteers promoting the accessible information services and networking of our services.


The post holder will be responsible to the Manager/CO of the charity and the organisation’s voluntary management committee.

This job entails a close working relationship with the Manager/CO of the charity to ensure clarity of work progress and support for the delivery of all projects. Regular reviews of work progress and support meetings will be held. The frequency of these meetings will be determined by the post holders together


Any training needs relevant to the post will be considered as the charity encourages updating of skills and knowledge.



  1. To co-ordinate the work of our successful social enterprise business and our commissioned work. Including the development and production of work for voluntary organisations, the statutory and public sector as well as individuals.  The work will enable service providers to make their information accessible in a broad range of formats from EasyRead to audio and British Sign Language. To ensure the smooth running of these activities you will need to prepare estimates, liaise with clients, organise work schedules for recording, editing etc.
  2. Report to and liaise with the Manager of BTM on a weekly basis to ensure smooth running of all our services
  3. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CEO
  4. Co-ordinate and keep the various organisational diaries up to date.
  5. Ensure the reception staff are up to date with worksheet administration and ensuring staff complete them
  6. Keeping the financial records up to date and banking balanced
  7. Assisting with the continued development and evaluation of the charity services and assist with the production of progress reports and spreadsheets of actual spends against budget targets for the Manager/CO and Management Committee.
  8. Be responsible for the management and organisation of repairs to the building on Eldon Place, which are the offices of the charity
  9. BTM is a very busy organisation and co-operation and participation in / with other aspects of work is expected.
  10. Hours of Work Normally 9am to 4.30 flexibility expected
  11. Holiday entitlement, after initial probation of 6 months, as a full time member of staff is 33 working days including Bank Holidays

Essential Requirements:

Proven and demonstrable skills as a senior member of a work team, Operations Manager or similar senior managing role

Proven and demonstrable skills in planning and budgeting

Proven ability to manage multiple contracts and delivery

Proven and demonstrable skills in business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Good understanding of local networks and relationships between statutory and voluntary sector.

Knowledge of charity and contract compliance and working with the VCS

Flexibility in working hours and some evening work required

Desirable Requirements:

Experience of senior role in the voluntary sector

Experience of working with disabled people

Good working knowledge of the social model of disability and the Accessible Information Standard

The contents of this post may change from time to time to meet the needs of the service. The range of duties are therefore subject to change in consultation with the post holder. 


Refreshed on: 10 May 2022
Closed date: 25 May 2022 at 23:59
Job ref: BTMOPMAY22
Tags: Management, Operations

The client requests no contact from agencies or media sales.